MHI Talent Solutions - Senior Manager, Business Systems

mhi; Baltimore (MD); Hybrid; USD 140,000 - 210,000; Full time

Job summary

mhi is seeking a Senior Manager, Business Systems to own NetSuite and the connected cloud platforms across Finance, Purchasing, Supply Chain, Retail and eCommerce. You’ll configure, govern, and optimize NetSuite, define transaction flows, and ensure accurate reporting company-wide.

You’ll build the systems function from the ground up, collaborating with the Enterprise Applications Manager, shaping the change enablement process, and owning the integration layer with HubSpot and partners.

Qualifications

• Proven experience configuring NetSuite and optimizing ERP workflows.
• Ability to analyze business processes and map data flows.
• Experience with system integrations and change management.

Responsibilities

• Listen to stakeholders to assess NetSuite fit and prioritize changes.
• Own NetSuite configuration, saved searches, and roles.
• Develop change management processes including testing and deployment.
• Own the integration layer and data handoffs with HubSpot and partners.
• Collaborate with Engineering on ERP-related data contracts.

Skills

ERP configuration

Integration thinking

Change management

Tools

NetSuite

HubSpot

Job description

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Senior Manager, Business Systems is the NetSuite owner for this client. NetSuite runs every wood transaction, every purchase order, every fulfillment across our vertically integrated hubs and partner network moves through it. We went live earlier this year, and getting there took a company-wide push with support from outside partners. What we haven't had is a single internal owner - and at the rate we're growing, that needs to change. You'll be the first person here whose whole job is making our core systems excellent: learning how each team actually works, deciding what to shape next and in what order, and building the operational backbone for a company heading into its next fundraise and further acquisitions.

Our Revenue Operations lead owns HubSpot end to end; you own NetSuite and the integrations that connect it to everything else. This is a good moment to arrive. The foundational decisions - how we model inventory, units of measure, our transaction flows - are all still open in a way they won't be a year from now. This role builds the systems function from the ground up. No playbook exists yet. You'll write it. is responsible for the day-to-day configuration, administration, and continuous improvement of NetSuite ERP and the connected cloud business systems that support Company operations. NetSuite is a cloud-based (SaaS) platform; this role focuses on application configuration and business enablement rather than infrastructure, servers, or operating system administration, which are managed by the vendor. Reporting to the Enterprise Applications Manager, this is a hands-on role responsible for keeping NetSuite well-configured, well-governed, and aligned to business needs.

Working under the direction of the Enterprise Applications Manager, the administrator handles user provisioning, configuration changes, saved searches and reports, integration monitoring, and front-line support across Finance, Purchasing, Supply Chain, Retail, Customer Service, and eCommerce. The role is a strong fit for someone who enjoys solving problems in the system, maintaining data quality, and helping users get the most out of the platform.

Industry: Wood Product Manufacturing

Role: Senior Manager, Business Systems

Location: Hybrid, close to one of these locations: San Francisco, CA, New London, CT, Baltimore, MD, Appleton, WI

Job Responsibilities

What You’ll Do Here

• Start by Listening: the fastest way to level this system up is to have the conversations a compressed go-live didn’t leave room for. In your first weeks you’ll sit with purchasing, fulfillment, sales support, and finance to learn how the work actually happens - then publish a clear-eyed assessment of where NetSuite fits the business, where it doesn’t, and the order you propose fixing things in. We want a plan the whole company recognizes as accurate, not a backlog of complaints.
• Take Ownership of the Configuration: get to the bottom of whats actually in there - SuiteScripts, SuiteFlow workflows, custom records and fields, saved searches, roles and permissions - and document it as you go. On a system this young that’s weeks of work rather than quarters, and it’s the foundation for everything after.
• Establish Change Management, Technical and Human: we launched fast, which meant changes went to production without much process behind them. You'll build real sandbox-to-production discipline - testing, release process, the ability to roll back. Then you'll own the harder half: getting changes adopted. A NetSuite change that lands badly here doesn't produce a bug report, it produces a workaround, and the people most affected are on forklifts and delivery trucks rather than reading release notes. You'll communicate changes before they land, train people in a format they'll actually absorb, and go back afterward to confirm the new way is the way - not the clipboard someone quietly returned to.
• Own the Integration Layer: you'll be accountable for how our systems talk to each other - the connections to freight, banking, EDI, and our partner network, plus the NetSuite side of the HubSpot handoff, where a closed deal becomes a sales order, a fulfillment, and an invoice. Revenue Operations configures HubSpot; you make sure what lands in NetSuite is correct, monitored, and never fails silently.
• Coordinate with Engineering: some of our customer-facing products read from the ERP, which makes NetSuite a production dependency rather than a purely internal tool. Engineering owns the product side and the code that talks to us; you own the ERP side of that contract - which means knowing which fields have downstream consumers and talking to Engineering before you change them. It also means your work reaches customers. Most business systems people never touch anything outsi