NetSuite Administrator: ERP Customization & Support Lead

The Armstrong Company; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Armstrong Company is seeking a NetSuite administrator to configure and maintain NetSuite, assist in implementing integrations, and provide end-user support across the organization.

They will collaborate with teams across all business functions to customize NetSuite, resolve user issues, and define processes. The role emphasizes data integrity, system security, and ongoing improvements.

Qualifications

• 2-5 years of experience administering NetSuite.
• Bachelor degree preferred in technical or business management.
• Strong analytical and problem-solving skills.
• Ability to work creatively in a problem-solving environment.
• Excellent customer service skills.
• Ability to form relationships with internal and external partners.
• Excellent written and verbal communication skills.
• Proficient with Excel.
• NetSuite Administrator Certification is a plus.

Responsibilities

• Maintenance and daily management of the NetSuite application.
• General system administration.
• Prioritize tickets and execute activities independently.
• Review scenarios and implement changes in accordance with change management requirements.
• Assist the Senior NetSuite Administrator in the management of the system configuration, including design and data migration decisions.
• Maintain up-to-date knowledge of NetSuite functionality, customization and integration.
• Builds, runs, distributes, and supports in-depth dashboards, searches, and operational reports to provide insight into data needs for all team functions.
• Development, functional testing, and rollout of customizations, workflows, custom objects, new enhancements, application releases, and system integration based on user/business needs.
• Manage custom fields, forms, records, lists, and workflows to meet business requirements.
• Build and maintain proper system permissions access for all roles.
• System configuration, data integrity, and all system-related policies and procedures.
• Providing front line support for all users with consideration for all aspects of NetSuite and data maintenance.
• Point of contact to NetSuite support and all 3rd party integration partners.
• Collaborate and partner with internal stakeholders to ensure the design and functionality of the Enterprise Resource Planning (ERP) system is driving value and efficiency for the organization
• Review upgrades to evaluate the impact on processes, configurations, and customizations. Ability to analyze complex problems and assess how NetSuite can be utilized to solve them.

Skills

Analytical skills

Problem-solving

Customer service

Written communication

Verbal communication

Excel

Relationship building

NetSuite Certification

Education

College degree preferred

Tools

NetSuite

Job description

The Armstrong Company is seeking a NetSuite administrator to configure and maintain NetSuite, assist in implementing integrations, and provide end-user support across the organization.

They will collaborate with teams across all business functions to customize NetSuite, resolve user issues, and define processes. The role emphasizes data integrity, system security, and ongoing improvements.