IT Technician III - MSP Network & Operations Specialist

Ram Jack; Manchester (NH); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Scheduling

Career Advancement

Competitive Compensation

People First Culture

Descripción de la vacante

TeamLogic IT in Manchester, NH is seeking a Level III MSP Operations Technician. You will own day‑to‑day MSP operations, lead complex tickets, and act as a trusted advisor to multi‑client environments. Strong firewall, VPN, and Windows Server skills are essential.

The role emphasizes proactive maintenance, on‑site visits when needed, and collaboration with sales for ongoing account management. Ideal for a senior MSP professional who thrives in a fast‑paced setting.

Formación

• 5+ years hands-on IT experience, MSP background required.
• 2–3 years in a Managed Service Provider environment.
• Proven firewall and multi-client MSP troubleshooting experience.
• Strong LAN/WAN, VPN, and wireless networking knowledge.
• Windows Server admin and M365/Azure AD experience.
• Familiarity with RMM/PSA platforms (ConnectWise, Autotask, etc.).
• College degree in CS or related field or 5+ years equivalent.

Responsabilidades

• Serve as the senior escalation point for the service desk and complex tickets.
• Respond to support requests via phone, portal, and email with timely resolutions.
• Prioritize incidents per SLA and maintain client satisfaction.
• Perform on-site visits for hardware repairs and infrastructure work.
• Document client environments and procedures in the PSA system.
• Collaborate with sales on pre- and post-sales engagements.

Conocimientos

MSP operations

Client-facing

Firewall admin

LAN/WAN

VPN setup

Windows Server

Microsoft 365

Azure AD

RMM tools

Documentation

Educación

College degree in CS or related field

Herramientas

Fortinet FortiGate

SonicWall

Cisco Meraki

Palo Alto

WatchGuard

ConnectWise

Autotask

Kaseya

N-central

NinjaRMM

Windows Server

Azure AD

Descripción del empleo

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seeded need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast‑paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Benefits

• 401(k) matching
• Competitive salary

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

About The Role

We are seeking an experienced Level III MSP Operations Technician to join our growing team. This is a senior‑level, client‑facing technical role designed for a seasoned MSP professional who thrives in a fast‑paced managed services environment and brings deep expertise in network infrastructure, firewall administration, and day‑to‑day MSP operations. The ideal candidate is someone who not only resolves complex technical issues but also takes ownership of client environments, drives proactive maintenance, and serves as a trusted technical advisor. You will work closely with both the technical team and the sales team on pre‑ and post‑sales engagements, including discovery, site surveys, technical assessments, and ongoing account management. The selected candidate will be results‑oriented, self‑motivated, energetic, professional, reliable, and a true team player.

Key Responsibilities

MSP Day-to-Day Operations

• Serve as the senior escalation point for the service desk, handling complex tickets escalated from Level I and Level II technicians.
• Manage and respond to incoming support requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution.
• Prioritize incidents and service requests according to defined SLA processes, ensuring client satisfaction and compliance.
• Provision and configure systems for new client hires and onboarding.
• Use remote monitoring and management (RMM) tools and diagnostic utilities to proactively identify and resolve issues across the managed client base.
• Perform on‑site visits when remote resolution is not appropriate, including hardware repairs, peripheral deployments, and infrastructure work.
• Perform and oversee preventative maintenance, including workstations, servers, printers, and network equipment.
• Maintain accurate documentation of client environments, configurations, and procedures in the PSA/ticketing system.

Network & Firewall Administration

• Administer, configure, and maintain network firewalls (e.g., Fortinet, SonicWall, Cisco Meraki, Palo Alto, WatchGuard, or similar).
• Design, implement, and support LAN/WAN infrastructure, including managed switches, VLANs, routing, and wireless networking.
• Configure and manage VPN solutions (site-to-site and remote access).
• Monitor network performance and security, proactively identifying and remediating vulnerabilities or degraded performance.
• Perform firewall rule reviews, policy management, and security audits.
• Assist with network design and architecture for new client environments and infrastructure upgrades.
• Troubleshoot complex network connectivity and performance issues across multi‑site client environments.

Server & Systems Administration

• Administer Windows Server environments including Active Directory, DNS, DHCP, File & Print Services, and Group Policy.
• Support server operating systems including Windows Server 2016, 2019, and 2022.
• Manage and support Microsoft 365 / Azure AD environments including Exchange Online, Teams, SharePoint, and Intune.
• Install, configure, and maintain antivirus/EDR solutions and ensure definitions and policies are current.
• Assist with backup and disaster recovery (BDR) solution management and testing.

Client & Sales Collaboration

• Work jointly with the sales team to support pre‑sales and post‑sales engagements, including discovery meetings, site surveys, technical proposals, and presentations.
• Provide technical account management for key clients, building strong relationships and serving as a subject matter expert.
• Identify opportunities to improve client environments and communicate recommendations proactively.
• Ensure all company safety, security, and compliance standards are met across client environments.

Requirements

• 5+ years of hands‑on IT experience, with a minimum of 2–3 years in a Managed Service Provider (MSP) environment — required.
• Proven experience administering and troubleshooting firewalls and network infrastructure in a multi-client MSP setting — required.
• Strong working knowledge of LAN/WAN, VLANs, routing protocols, VPNs, and wireless networking.
• Experience with at least one major firewall platform: Fortinet FortiGate, SonicWall, Cisco Meraki, Palo Alto, or WatchGuard.
• Proficiency with Windows Server administration (Active Directory, DNS, DHCP, Group Policy).
• Experience with Microsoft 365 and Azure AD administration.
• Familiarity with RMM and PSA platforms (e.g., ConnectWise, Autotask, Kaseya, N-central, NinjaRMM).
• Experience with desktop and server operating systems including Windows 10/11, Windows Server 2016/2019/2022, and macOS.
• College diploma or university degree in Computer Science or a related field, and/or 5+ years of equivalent professional experience.
• Strong interpersonal and communication skills with the ability to interact professionally with clients at all levels.
• Ability to multi‑task, prioritize effectively, and remain calm under pressure.
• Reliable transportation for on‑site client visits.

Preferred / Bonus Qualifications

• Industry certifications such as CompTIA Network+, Security+, CCNA, NSE (Fortinet), or Microsoft certifications (MCSA/MCSE/MS-900/AZ-900).
• Experience with backup and disaster recovery platforms (e.g., Datto, Acronis, Veeam).
• Familiarity with cybersecurity frameworks and best practices in an MSP context.
• Experience with VoIP administration (e.g., 3CX, RingCentral).

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.