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Netflix; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Netflix is seeking an HR Specialist to support the Talent Experience Operations team in delivering exceptional employee experiences. You will be the primary contact for HR inquiries, supporting onboarding, compensation and benefits, while partnering with local teams to resolve staffing issues.

With 2+ years in HR and hands-on experience with Workday, Zendesk, and Google Workspace, you will help improve HR processes, SOPs, and the knowledge base, in a fast-paced, customer-focused environment.

Qualifications

• 2+ years of HR/shared work experience.
• Experience using HR tools (Workday, Zendesk, Google Workplace).
• Focus on the user and finding solutions.
• Ability to work in a fast-paced environment.
• Experience creating SOPs.
• Willingness to work shifts and public holidays.

Responsibilities

• Serve as the first point of contact for benefits, onboarding, and compensation questions.
• Ensure data accuracy through system controls and processes.
• Contribute to programs that reach all employees and run smoothly.
• Improve the employee experience and HR processes.
• Learn new tools to simplify, automate, and optimize HR work.
• Create, develop, and manage the HR knowledge base.
• Assist in screening, onboarding and performance of new employees.

Skills

Customer service mindset

Data-driven decisions

Fast-paced environment

Education

Bachelor's Degree

Tools

Workday

Zendesk

Google Workspace

Job description

Job Responsibilities

Specialist Salary: $20-30/Hour Company: Netflix Location: USA Educational Requirements: Bachelor's Degree

Full Job Description

Netflix is one of the leading entertainment services in the world with 233 million paying subscribers in 190 countries, enjoying TV series, movies and games in different genres and languages. Members can play, pause, and resume watching what they want, anytime, anywhere, and can change their plans at any time. This position is part of the Talent Experience Operations (TEO) team, which designs and operates systems and infrastructure to deliver exceptional employee experiences. Shared HR Professional Services will join our pioneering team in Manila! You will be the point of contact for all HR inquiries, from initial inquiries to implementation, and you will partner with local and regional talent teams to identify solutions and resolve staffing issues in a timely manner. You will need to be independent and proactive, with a customer service mindset and strong client management skills.

Functions

• You will support employees by being the first point of contact with information related to benefits, onboarding, compensation, etc.
• Ensure the accuracy of user data through system controls and user processes
• You will contribute to programs that reach all employees, ensure they run smoothly, so employees can focus on the best work of their lives.
• We strive to improve our personality and the experience we create for our colleagues.
• You will have the opportunity to learn new tools and techniques that will be applied to simplify, optimize and automate work in our Talent organization.
• Help create, develop and manage the HR knowledge base for our employees.
• Assist in the screening, onboarding and performance of new employees (from pre-hire to on-boarding).

Eligibility

• 2+ years of HR/shared work experience.
• Experience as a user of HR tools (Workday, Zendesk, Google Workplace).
• focus on the user.
• You see solutions where others see problems.
• You are always looking for ways to improve and continue to make the job seeker experience easier.
• Imperturbable.
• You have the ability to work in a fast paced environment.
• You have experience in creating and developing standard operating procedures (SOP).
• Employment is based on a labor level agreement.
• You base your decisions on data and have a strong sense of urgency and customer focus.
• You are familiar with the tools that help remove manual processes from HR processes by streamlining and integrating them to ensure greater efficiency - which is required.
• Can work in shifts and public holidays