Work As A Netflix Tagger, Netflix.Com/Jobs, Jobs.Netflix..Com Apply In Us ( Associate )

Netflix; Cheyenne (WY); On-site; USD 34,095 - 48,560; Full time

Job summary

Netflix in Cheyenne, USA is seeking an Associate to join our worldwide customer support analytics team. You will analyze data to drive strategic decisions that improve service quality and value across the global support network.

You will forecast worldwide contact volume to guide staffing, budgeting, and long‑term planning, and you will collaborate with data technology and engineering to surface insights and build tools that boost performance and inform leadership decisions.

Qualifications

• Three or more years of experience in a highly analytical environment, preferably in FP&A or operations analytics.
• Enjoy tackling quantitative and qualitative analysis.
• Strong track record of identifying key questions, defining analyses, and communicating findings clearly.
• Comfortable with ambiguity and framing analyses to clarify complex issues.

Responsibilities

• Collaborate with the worldwide customer support management group on strategic, operational, and monetary analyses to improve service quality and drive value across the global support network.
• Use data to guide strategic decision‑making.
• Forecast customer support contact volume worldwide to support short‑term staffing decisions and long‑term planning and budgeting for Board meetings.
• Partner with data technology and engineering to develop tools that surface customer insights and drive performance improvements.

Education

Bachelor's degree

Tools

SQL

Tableau

Anaplan

Job description

Associate - Salary $20-30/hour - Company Netflix - Location Cheyenne, USA - Educational Requirements: Bachelor's Degree.

Responsibilities

• Collaborate with the worldwide customer support management group on key strategic, operational, and monetary analyses to improve the quality of service and drive value performance enhancements across the global customer support network.
• Use data to guide strategic decision-making.
• Forecast customer support contact volume worldwide to support short‑term staffing decisions and long‑term strategic planning, as well as budgeting for the company’s financial planning and board meetings.
• Partner with the data technology & engineering team to develop tools that drive overall performance improvements and surface customer insights.

Qualifications

• Three or more years of experience in a very analytical environment, ideally in financial planning or an operations analytics rotational program.
• Enjoy tackling quantitative and qualitative analysis.
• Strong track record of identifying key questions, defining, performing, and coordinating analyses, and communicating findings in a clear and concise manner.
• Comfortable with ambiguity and capable of framing key questions and the analyses needed to clarify complex issues.
• Self‑starter who works effectively autonomously while also contributing to goal‑driven teams.
• Ability to analyze quickly, thrive in fast‑paced environments, and demonstrate the highest standards of integrity and ethics.
• Extreme proficiency with MS Excel or Google Sheets.
• Experience with relational databases, data modeling, and reporting; SQL, Tableau, and Anaplan experience is a plus.
• Proficiency in English is required. Proficiency in Spanish and/or Portuguese is a plus, but not required.