Net Metering Specialist — Customer-Focused

ION Solar; Orem (UT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Health, vision, and dental insurance

401(k)

Paid time off and paid holidays

Paid birthday off

Job summary

ION Solar is seeking a detail-oriented Net Metering Specialist in Orem, UT, to manage residential net metering applications with utility companies. This customer-facing role requires coordinating across teams to ensure accurate submissions and timely updates to homeowners.

The ideal candidate has solar industry experience, strong communication skills, and a focus on accuracy and meeting deadlines. This on-site position offers competitive wages and benefits.

Qualifications

• High school diploma or equivalent required.
• Previous solar industry experience required.
• Experience with net metering, interconnection, utility applications, permitting preferred.
• Previous customer-service experience required.
• Experience with utility companies or utility application portals preferred.
• Administrative, data-entry, or project-coordination experience preferred.

Responsibilities

• Prepare and submit net metering applications for residential solar projects to utility companies.
• Review project documents and system information for accuracy and completeness before submission.
• Monitor applications throughout the utility review and approval process.
• Provide customers with clear, timely updates regarding their net metering application, outstanding requirements, expected timelines, and next steps.
• Communicate with customers professionally by phone, email, and other approved communication channels.
• Respond to customer questions and explain utility requirements or delays in an understandable manner.
• Follow up with utility companies regarding application statuses, outstanding requirements, and approval timelines.
• Respond to utility rejections or correction requests and provide the necessary documentation or updates.
• Maintain accurate project statuses, notes, dates, customer communications, and documentation in internal systems.
• Identify missing information or potential delays and coordinate with customers and internal departments to resolve them.
• Communicate application updates, requirements, and concerns clearly to internal teams.
• Manage multiple projects and utility requirements while meeting established deadlines, communication standards, and productivity expectations.
• Stay informed about utility-specific net metering requirements, processes, and policy changes.
• Assist with special projects and other department needs as assigned.

Skills

Solar project lifecycle

Net metering process

Customer service

Communication skills

Attention to detail

Organizational skills

Time management

Project coordination

Independent and collaborative work

Typing 45 wpm

Education

High school diploma

Solar industry experience

Net metering / utility applications experience

Customer-service experience

Experience with utility portals

Administrative / data-entry / project-coordination experience

Job description

ION Solar is seeking a detail-oriented Net Metering Specialist in Orem, UT, to manage residential net metering applications with utility companies. This customer-facing role requires coordinating across teams to ensure accurate submissions and timely updates to homeowners.

The ideal candidate has solar industry experience, strong communication skills, and a focus on accuracy and meeting deadlines. This on-site position offers competitive wages and benefits.