Neighbourhood Housing Coach: Field-Based, Hybrid

Bromford; Northfield (MN); Ibrido; USD 33.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Mental health support

Pension up to 10%

Employee Assistance Programme

£500 benefits allowance

Generous leave and sick pay

CIH qualification funded

Descrizione del lavoro

Bromford is seeking a neighbourhood coach to manage a patch of around two hundred homes, ensuring properties are well maintained and customers understand their responsibilities while receiving coaching and guidance.

You’ll handle tenancy sign ups and changes, anti-social behaviour, safeguarding, and where necessary court work and evictions. Travelling to surrounding areas is expected with regular home working options available.

Competenze

• Experience in customer-facing roles, ideally in housing management.
• Ability to meet performance targets and maximise customer satisfaction.
• Resilient, proactive, with strong communication and coaching skills.

Mansioni

• Manage tenancy signups and changes, anti-social behaviour, safeguarding and court work as needed.
• Coordinate with maintenance and lettings teams to allocate empty homes and manage repairs.
• Build relationships with local services to support residents and deliver positive outcomes.

Conoscenze

Customer service

Communication

Coaching

Negotiation

Resilience

Descrizione del lavoro

Bromford is seeking a neighbourhood coach to manage a patch of around two hundred homes, ensuring properties are well maintained and customers understand their responsibilities while receiving coaching and guidance.

You’ll handle tenancy sign ups and changes, anti-social behaviour, safeguarding, and where necessary court work and evictions. Travelling to surrounding areas is expected with regular home working options available.