Housing Officer

Sng (sovereign Network Group); États-Unis; À distance; USD 45 000 - 65 000; Plein temps

Résumé du poste

Sng (sovereign Network Group) is seeking a Housing Officer to lead tenancy, lease, and neighbourhood management within the Dorset locality, coordinating with residents and partners. The role emphasizes data-informed service delivery, compliance, and safeguarding the voices of customers.

With line management responsibilities for four Scheme Officers, the job requires strong communication, relationship-building, and a customer-first mindset to achieve positive outcomes for residents and

Qualifications

• Experience in tenancy, leasehold, or neighbourhood management services.
• Good knowledge of landlord services applied in practice.
• Line management experience is advantageous but not essential.
• Excellent communication and relationship-building skills.

Responsabilités

• Deliver tenancy, leasehold, and neighbourhood management services across locality.
• Act as trusted point of contact for customers.
• Build relationships with local authorities, community groups, and partner agencies.
• Use data insights to improve services and ensure compliance with legislation.
• Support neighbourhood improvements and shape services by customer voice.
• Maintain accurate customer records and data privacy.
• Promote collaboration, safety, and inclusion values.
• Collaborate across teams and external stakeholders.
• Demonstrate knowledge of landlord services in practice.
• Adopt a customer-first approach to outcomes.
• Confidently use digital tools to support service delivery.
• Hold a driving licence and have access to own vehicle.

Connaissances

Strong communication

Relationship building

Data-driven decision making

Issue resolution

Description du poste

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. You'll also have line management responsibilities for x4 Scheme Officers managing the Housing for Older People Schemes in the Dorset locality.

What you’ll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion
  Previous line management experience is advantageous, but not essential
• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle
  SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.