NCDOT - Specialist- Expert

V-Soft Consulting Group, Inc.; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full benefits (Medical, Dental, Vision

401(k) plan

Competitive compensation

Job summary

V-Soft Consulting Group, Inc. is seeking a Specialist- Expert in Raleigh, NC to support a premier client. The role covers hardware, software, networking, imaging, data migration and documented procedures.

The ideal candidate will demonstrate hands-on experience with ServiceNow, PC lifecycle management, and strong problem-solving skills in a fast-paced IT environment. Full benefits and competitive compensation are provided.

Qualifications

• Skilled with hardware, mobile devices, software, peripherals and components, networking protocols and communications.
• Installing and imaging new computers and loading software for customers.
• Installing local and network printers and other peripherals.
• Migrating data and user profiles.
• Documenting processes and procedures for technical support activities.
• Demonstrates working knowledge of ServiceNow call tracking system.

Responsibilities

• Creates and maintains documentation of processes and procedures for software installs, profile transfers, PC replacements, and related IT tasks; aligns with internal SLAs and external OLAs.

Skills

Hardware & software

Networking protocols

Data migration

Documentation

Imaging computers

Printer setup

Customer support

Tools

ServiceNow

Job description

Specialist- Expert

Primary Location: Raleigh, NC

V-Soft Consulting is currently hiring for a Specialist- Expert for our premier client in Raleigh, NC.

Education and Experience

• Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications. 7
• Installing and imaging new computers and loading of appropriate software for customers. 7
• Installing local and network printers and other peripherals. 7
• Migrating data and user profiles. 7
• Documenting process and procedures related to technical support activities. 7
• Demonstrates knowledge and a working experience with ServiceNow call tracking system. 7

Project Management

• Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions

Job Responsibilities

• Position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. - software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].