Family Services Manager

DeKalb Health; Bad Axe (MI); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Life and Disability Insurance

Flexibility in scheduling

10+ paid holidays per year

Generous vacation time

Job summary

NEMCSA in Bad Axe, MI is seeking a Family Services Manager to lead a small caseload, supervise Family Services Coordinators, and implement the PFCE Framework to ensure high-quality services and regulatory compliance.

You will use data to guide decisions, support staff development, partner with families and community organizations, and promote accountability, collaboration, and service excellence.

Qualifications

• Bachelor's degree in a human services field or equivalent experience.
• Experience supervising staff and leading teams preferred.
• Experience working with school-age children a plus.

Responsibilities

• Supervise, coach, and support Family Services Coordinators to promote high-quality service delivery.
• Lead implementation of the PFCE Framework.
• Partner with families and staff to ensure needs, goals, and services are identified and supported.
• Monitor enrollment, family engagement, health services, and compliance data to ensure program standards are met.
• Analyze trends, address concerns, and implement solutions that improve outcomes for children and families.
• Foster a culture of exceptional customer service, collaboration, and continuous improvement.
• Facilitate parent leadership opportunities and encourage meaningful family participation in program decision-making.
• Build and maintain strong relationships with community partners and internal stakeholders.
• Provide training, guidance, and resources to support staff success and program quality.

Skills

Supervisory skills

Coaching

Data-driven decisions

Education

B.A. or B.S. in Social Work, Guidance and Counseling, Sociology, Psychology or related field

Job description

• Location Bad Axe, MI, 48413,United States
• Base Pay $28.82 / Hour
• Job Category Head Start
• Employee Type Full Time_D68161985

Contact information

• Email [e-mail]

About NEMCSA

At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as aDetroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.

What You’ll Love About Us:

• T o keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
• To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
• Flexibility: We value work-life balance and offer flexibility whenever possible.
• Time for what matters: 10+ paid holidays each year, generous vacation time, and sick leave benefits.
• Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.

What You'll Do

The Family Services Manager is a working leader who maintains a small caseload while providing supervision, coaching, and support to Family Services Coordinators. This position leads implementation of the Parent, Family, and Community Engagement (PFCE) Framework and works closely with the program leadership to ensure high-quality services, regulatory compliance and positive outcomes for children and families.

The Family Services Manager uses data to guide decisions, supports staff development, strengthens partnerships with families and community organizations, and promotes a culture of accountability, collaboration, and service excellence. The safety and well-being of children is the highest priority in all aspects of the work.

In this role, you will:

• Supervise, coach, and support Family Services Coordinators to promote high-quality service delivery.
• Lead implementation of the Parent, Family, and Community Engagement (PFCE) Framework.
• Partner with families and staff to ensure family needs, goals, and services are effectively identified and supported.
• Monitor enrollment, family engagement, health services, and compliance data to ensure program standards are met.
• Analyze trends, address concerns, and implement solutions that improve outcomes for children and families.
• Foster a culture of exceptional customer service, collaboration, and continuous improvement.
• Facilitate parent leadership opportunities and encourage meaningful family participation in program decision-making.
• Build and maintain strong relationships with community partners and internal stakeholders.
• Provide training, guidance, and resources to support staff success and program quality.

Most importantly, you'll empower staff, strengthen family partnerships, and ensure every child and family receives the support, resources, and opportunities they need to thrive.

Requirements

What We’ll Love About You:

• B.A. or B.S. in Social Work, Guidance and Counseling, Sociology, Psychology or related human service field is required. An education degree with appropriate course work and/or experience may be considered.
• 3 years experience working with school age children and supervisory experience preferred.

Most importantly, you're a compassionate and collaborative leader who is passionate about supporting children, empowering families, and helping staff do their best work.

Summary

A Few Words From Legal:

The chosen applicant will be required to submit fingerprints for a State of Michigan Background Check to determine eligibility for employment. You must possess an acceptable form of identification prior to attending your fingerprinting appointment. Preferred ID types include: Unexpired State issued driver's license; identification card with photo issued by a Federal or Michigan Government Agency. Failure to submit fingerprints will result in an ineligibility for hire within this program.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center Voice and TTY/TDD 1-800-649-3777. An EOE.
Notice: NEMCSA participates in E-Verify. For more information, please view our eVerify disclaimer at www.nemcsa.org/careers.

Mission of the agency:

Enhancing quality of life by empowering individuals and strengthening communities.