Navigation Coordinator - Patient Navigation & Business Services

University of California - Los Angeles Health; Los Angeles (CA); Sur place; USD 44 000 - 63 000; Plein temps

Résumé du poste

UCLA Health is seeking a Navigation Coordinator within the Patient Navigation & Business Services department to be the first point of contact and help patients access care by collecting demographic and insurance data and medical reports.

You will register patients in Care Connect and Salesforce, schedule appointments, and coordinate pre-arrival and first-day arrangements for patients worldwide seeking care at UCLA Health.

Qualifications

• Experience in a healthcare environment with a diverse patient population.
• Experience using Epic/CareConnect and MS Office (Word, Outlook, Access, Excel).
• Knowledge of Medical Terminology.
• Excellent verbal and written communication with diverse groups.
• Diplomacy, discretion, tact and sound judgment.

Responsabilités

• Serve as first point of contact and facilitate access to care for patients.
• Register patients in Care Connect and Salesforce, schedule appointments, and upload records to Epic via ICAP.
• Coordinate pre-arrival and first day arrangements for patients and visitors from around the world.
• Support Case Managers and Patient Coordinators; arrange interpreters and transportation as needed; schedule referrals.
• Check and triage department emails and phone calls; assist in reviewing medical reports and physician opinions.

Connaissances

Communication skills

Diplomacy

Discretion

Outils

Epic/CareConnect

MS Office

Salesforce CRM

Description du poste

Description

At UCLA Health, our people are here for more than a career. They're committed to elevating the lives of everyone they come into contact with. It's only possible when you're passionate about what you do and where you get to do it. As a key member of our team, you'll be able to use your unique experience to help support positive patient experiences.

Make a positive difference in patient's lives as a Navigation Coordinator with our Patient Navigation & Business Services department. As our Navigation Coordinator, you will serve as first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but not limited to obtaining required demographic information, insurance information, and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, schedule patients' medical appointments, organize and upload medical records to Epic via ICAP and coordinate pre-arrival and first day arrangements for patients and visitors from various regions of the world who are interested in seeking medical care at UCLA.

In this role, you will also support Case Managers and Patient Coordinators as requested, including scheduling initial and follow-up appointments, arranging for interpreters as needed, arranging for transportation as needed and scheduling referrals for additional services. You will be responsible for checking and triaging department emails and phone calls, helping to facilitate the review of patients' medical reports, and obtaining the medical opinion of physicians regarding possible treatment plans for patients.

At UCLA Health, our passion for delivering the highest quality patient care has enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We're also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you're looking to play a key role in supporting exceptional patient experiences, join us and enjoy a fulfilling career at UCLA Health.

Salary Range: $31.88 - $45.66 Hourly

Qualifications

Required:

• Experience working in a healthcare environment with a diverse population of patients.
• Demonstrated experience with Epic/CareConnect and MS Office (including Word, Outlook, Access, and Excel).
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills, and the ability to interact effectively with persons of all cultures and positions, including physicians, executives, foreign national royalties, government officials, and diplomats.
• Demonstrated ability in diplomacy, discretion, tact, and sound judgment.

Highly Preferred:

• Demonstrated experience using Salesforce CRM.
• Experience working with international patients.
• Bilingual language skills (English and Arabic).