Navajo-speaking Utility Customer Care & Billing Specialist

Navajo Tribal Utility Authority; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

Navajo Tribal Utility Authority in Arizona is seeking an administrative professional to handle customer relations, billing, data entry and office support. The role emphasizes accuracy, communication, and adherence to tariff rules while supporting public relations efforts and service delivery.

Responsibilities include processing service orders, front-desk support, coding and reporting, and coordinating with departments to ensure timely work completion.

Qualifications

• Requires customer/public relations experience and strong communication skills.
• Experience in data entry and accounting basics.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Navajo language ability is required.
• Valid driver’s license is required.

Responsibilities

• Create service notifications, collect initial applications, and gather documents for service/job orders.
• Provide utility service information to the public and staff according to tariff rules and regulations.
• Notify or locate customers with delinquent accounts; pursue payment or set up arrangements.
• Prepare correspondence and generate required reports.
• Assist in customer orientation and public relations demonstrations.
• Review customer complaints about billing, credit, or service and report findings to improve satisfaction.
• Review payments and account liabilities; provide information to appropriate staff.
• Authorize extensions of credit based on credit history; arrange terms and follow up on collections.
• Process forms for special accounts (budget, payment plans, senior citizen, life support).
• Prepare invoicing for miscellaneous receivables and monitor contracts for work orders.
• Document and follow up on billing inquiries and maintain customer files.
• Enter and retrieve data in mainframes with accuracy; handle various documents and reports.

Education

High School Diploma or GED Certificate

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Navajo Tribal Utility Authority in Arizona is seeking an administrative professional to handle customer relations, billing, data entry and office support. The role emphasizes accuracy, communication, and adherence to tariff rules while supporting public relations efforts and service delivery.

Responsibilities include processing service orders, front-desk support, coding and reporting, and coordinating with departments to ensure timely work completion.