Customer Care Agent-DK

Navajo-Tribal-Utility-Authority; Winslow (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Navajo Preference

Navajo Veteran Preference

Equal opportunity employer

Job summary

Navajo Tribal Utility Authority in Winslow, AZ seeks an administrative professional to handle service orders, billing support, and public/customer relations duties. You will gather documents, respond to inquiries, and help with payments, credit extensions, and reporting under NTUA Tariff rules.

The role requires a high school diploma or GED, vocational training, 2–3 years in customer relations and accounting/data entry, Navajo language, and a valid driver’s license.

Qualifications

• High School Diploma or GED required.
• Vocational or specialized training.
• 2–3 years of experience in customer and public relations.
• 2–3 years of experience in accounting, bookkeeping and data entry.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Navajo language proficiency required.
• Valid driver's license required (subject to MVR review).

Responsibilities

• Create service notification, obtain initial application, and gather required documents to complete service and/or job orders for utility services.
• Provide utility service and/or related information to the public and employee based on NTUA Tariff Rules and Regulations.
• Notify or locate customers with delinquent accounts and arrange payment options.
• Prepare correspondence and generate reports as required.
• Assist and participate in customer orientation and public relations demonstrations.
• Research, analyze, and review customer complaints about billing, credit and other concerns; make recommendations to improve satisfaction.
• Research and review payments and account liabilities; provide information to appropriate individuals.
• Authorize extensions of credit based on credit history; arrange terms of payment and follow up on collections.
• Process forms and applications for special accounts and prepare special invoicing for receivables.
• Balance figures, compute totals, and perform math calculations; maintain customer files.
• Liaise between customers and the Authority; organize workloads to meet deadlines.
• Greet customers promptly and courteously; assist in surveys of facilities.
• Process work orders and close them out; screen visitors and calls; respond to inquiries about procedures and policies.
• Type correspondence, reports, and other materials; edit data as needed.
• Assist cashier when needed and arrange travel/lodging as required.
• Order office supplies and assist HR with personnel data processing.
• Perform other duties as assigned.

Skills

Customer service

Public relations

Data entry

Accounting

Bookkeeping

Microsoft Office

Navajo language

Driver's license

Education

High School Diploma or GED

Vocational training

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or GED Certificate.
• Vocational/Specialized Training.
• 2 - 3 years' experience in Customer and Public Relations.
• 2 - 3 years' experience in Accounting, Bookkeeping and Data Entry.
• Must be proficient in Microsoft computer skills (Word, Excel, Power Point and Outlook).
• Navajo speaking is required.
• Valid Driver's License required (subject to motor vehicle record review).

JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

• Create service notification, obtains initial application, and gathers required documents to complete service and/or job orders for utility services.
• Provides utility service and/or related information to the public and employee, based on established NTUA Tariff Rules and Regulations.
• Notifies or locates customers with delinquent accounts and attempts to secure payment or establish payment arrangements, using telephone and/or postal services.
• Prepares correspondence and generates reports as required.
• Assists and participates in customer orientation and public relations demonstrations.
• Researches, analyzes, and reviews customer complaints regarding utility service billing, credit and/or other concerns and reports finding; makes recommendations to ensure customer satisfaction.
• Researches and reviews payments and account liabilities based on customer account and provide information to appropriate individual.
• Authorizes extension of credit based on evaluation of credit history, arranges terms of payment and follow up on collection of accounts.
• Accepts, processes necessary forms and applications for special accounts (budget, payment plan, senior citizen and life support). Prepares special invoicing for miscellaneous receivables.
• Calculates, processes, and monitors contracts for capital and reimbursable work orders.
• Documents and follow-up on billing inquiries, complaints, and maintains customer files.
• Entries and retrieves data in mainframes personal computers with proficiency and accuracy.
• Processes various documents and reports, records data and files.
• Balances figures, computes totals, and performs mathematic calculations.
• Acts as a liaison between customer and the Authority.
• Organizes workloads to ensure production deadline are met.
• Greets all customers promptly and courteously.
• Assist in the survey of proposed or existing facilities.
• Work order close out.
• Screens visitors and telephone calls and answers inquiries on procedures and policies relating to departmental function.
• Directs the disposition of obsolete files in accordance with company's established schedules for retiring files or per legal requirements.
• Types correspondence, reports, memoranda, special projects, technical papers and related material for department staff as requested.
• Edits and corrects data or routine documents.
• Assist Cashier when needed.
• Make travel and lodging arrangements directly or through travel agencies.
• Orders office supplies-purchase requisitions.
• Assist Human Resources department with employment processing of new or updating personnel data.
• Performs other duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer