Navajo-Speaking Customer Care & Billing Specialist

Navajo Tribal Utility Authority; Shiprock (NM); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Navajo Preference

Navajo Veteran Preference

Equal opportunity employer

Job summary

The Navajo Tribal Utility Authority is seeking an organized administrative professional in Shiprock, NM, to handle customer and public relations tasks, billing support, and service coordination. You will process applications, respond to inquiries, and assist with payments and credit arrangements, ensuring accuracy in mainframe data entry.

Responsibilities include preparing reports, handling special accounts, and coordinating with the cashier and HR on employment processing.

Qualifications

• High School Diploma or GED is required.
• Vocational or specialized training is required.
• 2–3 years' experience in customer and public relations.
• 2–3 years' experience in accounting, bookkeeping and data entry.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Navajo language proficiency is required.
• Valid driver's license is required.

Responsibilities

• Create service notifications and gather documents for service/job orders.
• Provide utility information to public and employees per tariff rules.
• Notify delinquent accounts and arrange payments or payment plans.
• Prepare correspondence and reports as required.
• Assist in customer orientation and public relations demonstrations.
• Investigate and report on customer billing concerns to improve satisfaction.
• Review payments and account liabilities; communicate with appropriate personnel.
• Authorize credit extensions and arrange terms of payment.
• Process forms for special accounts and prepare invoicing for receivables.
• Balance figures and perform calculations; act as liaison between customer and Authority.
• Organize workloads to meet production deadlines and greet customers promptly.
• Assist in facility surveys, work order closeouts, and reception duties.
• Screen visitors and telephone inquiries on procedures and policies.

Skills

Customer service

Public relations

Accounting data entry

MS Office

Navajo language

Driver's license

Microsoft Excel

Word processing

PowerPoint

Outlook

Education

High School Diploma or GED

Vocational/Specialized Training

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

The Navajo Tribal Utility Authority is seeking an organized administrative professional in Shiprock, NM, to handle customer and public relations tasks, billing support, and service coordination. You will process applications, respond to inquiries, and assist with payments and credit arrangements, ensuring accuracy in mainframe data entry.

Responsibilities include preparing reports, handling special accounts, and coordinating with the cashier and HR on employment processing.