(Native Dutch & Fluent English) Administration & Operations Specialist (remote)
SupportYourApp
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
SupportYourApp is seeking an Administration & Operations Specialist to join our remote team, fluent in Dutch and English, and adept at handling sales invoicing, contracts, and customer communications.
You will support day-to-day operations, manage documentation, and liaise between internal teams and clients, with a strong emphasis on data quality and timely follow-ups.
Qualifications
- Fluent in Dutch and English, with strong written and spoken skills (C1+).
- Strong administrative and organizational abilities for meticulous file handling.
- Excellent customer service mindset with professional communication across channels.
- Willingness to learn, adapt, and support cross-functional operations.
Responsibilities
- Prepare, process, and maintain invoices and related accounting tasks.
- Follow up on accounts receivable and communicate with customers about invoices and payments.
- Verify orders and document details in internal systems.
- Update clients on file and order status and ensure timely follow-ups.
- Manage contracts in the database and maintain data quality.
- Provide reception and office-management support as needed.
- Support internal operational projects and cross-department communication.
Skills
Tools
Job description
Sep 18, 2026
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Administration & Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What You Will Do:
- Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks;
- Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters;
- Verify customer orders and ensure all details are correctly processed and documented in internal systems;
- Update customers on the status of their files, orders, and ongoing administrative processes;
- Enter, update, and monitor sales contracts within the database while maintaining high data quality standards;
- Manage general administrative responsibilities including reception support, phone handling, and office management tasks;
- Support day-to-day operational activities and contribute to the successful execution of internal operational projects;
- Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction;
- Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.
What you need to succeed in this role:
- Excellent Dutch and English communication skills (at least C1 level for both spoken and written);
- Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration;
- Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner;
- Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements;
- Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools;
- Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships;
- Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Experience with CRM systems, such as Salesforce;
- Knowledge in Frech would be a great plus.
Benefits and Perks:
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also –internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Administration & Operations Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity.
11% in 12 mo
An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services.
SupportYourApp is a global Support-as-a-Service provider, delivering tailored customer and technical support solutions with over 1,200 experts in 60+ languages since 2010.
IT Services and IT Consulting Professional Services
Company size 1,001–5,000 employees
Company type Privately held Founded 2010
Total funding 0 Series Unknown
Series Unknown
Jul 2022
Series Unknown
Oct 2017
Seed
Feb 2014
Headquarters Wilmington, Delaware
An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
