Nationwide Delivery Representative - 1

Living Spaces; Rialto (CA); On-site; USD 23,970 - 31,133; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Vacation time

Paid sick leave

Flexible spending account

Employee assistance program

Holiday pay

Life insurance

Job summary

Living Spaces in Rialto, CA seeks a Nationwide Delivery Representative I to act as a guest advocate for delivery-related activities, including schedule changes, returns, and service disruptions. You will monitor shipments and support KPIs to ensure the best guest experience.

The role requires knowledge of logistics processes and strong customer service. Salary offers hourly pay, with overtime and benefits available to eligible team members.

Qualifications

• High school diploma or GED required; 1+ year in customer service or sales.
• Proficient with Microsoft Office and CRM/POS systems.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as guest advocate for delivery-related issues and reschedules.
• Make outbound calls to resolve service issues and follow up with guests.
• Track deliveries, create CRM tickets, and update stakeholders daily.
• Coordinate with warehouses and 3PLs to ensure on-time delivery.

Skills

Customer service

CRM proficiency

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

CRM/POS system

Job description

## Nationwide Delivery Representative - 1Applylocations: CA - Rialto DC - 99time type: Full timeposted on: Posted Todayjob requisition id: R45010## Position Summary The Nationwide Delivery Representative I has the primary responsibility of being a guest advocate for all delivery-related activities associated with Nationwide such as order adjustments, scheduling, follow-ups, reschedules, load out issues, returns, claims, and service disruptions. They need to monitor and track shipments within the Nationwide delivery network and support department KPIs to ensure the best possible guest experience. This role requires advanced knowledge of products and logistic processes to determine the best resolution for guest issues with a high emphasis on customer service and timely resolution.## Position Description**Essential Duties and Responsibilities** include the following. Other duties may be assigned.* Serve as a “Guest Advocate” with loadout matters, ensuring the customer's voice is considered on decisions/concerns around damaged products or property, missing items, and driver-related concerns* Make outbound calls to guests that require resolving reschedules, service issues, and follow-up.* Complete daily assignments communicated by Leadership such as Load out logs, CRM Tickets, RMA research, Intercoms, P44 Cases, Ready to schedule logs, Genesys Chats & voicemails.* Research and take appropriate actions in partnership with the Distribution Centers and Merchandising Team to complete guests' original orders, resolving tickets within 48 hours.* Create Nationwide follow-up tickets within CRM/Convey and other communication portals* Respond to internal emails and chats sent to the Nationwide Group by the end of the shift.* Track delivery exceptions related to damages, missing pieces, overloads, and delays by providing follow-ups via P44, CRM/Intercom, or other AI tools regarding Nationwide guests.* Communicate process improvements based on trends and concerns related to guest experience to support department goals and KPIs.* Maintain return and RMA/refund process for Nationwide guests.`* Review all scheduled deliveries 48 hours in advance for missing transfer items, purchase orders, or back-ordered items, contacting guests as needed with status updates.* Assist Delivery Support and Guest Service teams with inquiries related to outbound activities.* Communicate with warehouse teams and 3PL support representatives regarding Nationwide deliveries.* Responsible for monitoring the timely pickup/delivery of Truckloads via TMS/AI Portals or tools.* Complete daily follow up as needed on the Distribution Centers’ End of Day reports (EOD)* Communicate with 3rd party carriers to resolve outstanding guest service issues* Take IB calls from Delivery partners for guest support and resolution## Qualifications**Education/Experience:** High school diploma or general education degree (GED). One or more years of related experience in customer service and/or sales environment. Equivalent combination of education and experience will be considered.**Computer Skills:** To perform this job successfully, an individual must be proficient with the Microsoft Office Suite, Proficient knowledge of CRM/POS system is a must.## **Position Hiring Range**The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $17.40 - $22.60Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:* Medical (full-time only)* Dental (full-time only)* Vision (full-time only)* 401(k) with Company match (full and part-time)* Vacation (full-time only or as otherwise required by applicable law)* Paid Sick Leave (full and part-time)* Flex or Health Spending Account (for eligible full-time only)* Employee Assistance Program (full and part-time)* Holiday pay (full-time only)* Life insurance (full-time only)For more details, please visit our website at: Careers (livingspaces.com)