National Vendor Operations Strategist

GE HealthCare; United States; Remote; USD 74,000 - 112,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) with company match

Life insurance

Disability insurance

Accident insurance

Tuition reimbursement

Job summary

GE HealthCare seeks a Strategic National Vendor Operations Specialist to oversee customer service contracts across national vendor operations. You will load contracts, maintain installed base data accuracy, and support billing while coordinating with Service Sales, Field Service, and internal teams to ensure timely and accurate contract execution.

The role emphasizes data integrity, process improvement, and strong cross-functional collaboration to meet customer commitments on a national scale.

Qualifications

• Associate degree in Business Administration, Finance, Marketing or related discipline with at least one year of customer service experience; or high school diploma/GED with five or more years of customer service experience.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel, Access).
• Minimum two years of experience working with Microsoft Excel.
• Ability to communicate effectively in the local language.
• Strong customer focus and ability to manage competing priorities and deadlines.

Responsibilities

• Execute and manage customer service contract transactions including additions, deletions, modifications, verification, and submission prework.
• Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services.
• Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers.
• Maintain customer and vendor equipment modifications at local and national levels while supporting installed base accuracy.
• Oversee workflows: transaction schedules, inactive CMODs, capping defects, warranty conversions, and open PO reporting.
• Coordinate vendor service activities including service requests, corrective repair, and planned maintenance follow-up and scheduling.
• Partner with Service Sales, Field Service, Service Marketing, Commercial Solutions, ASL reviewers and others to resolve billing, contract, process, and data issues.
• Monitor system activity, reporting and work queues to support service commitments and issue resolution.
• Identify and support process improvements, standard work and quality controls to improve consistency, compliance and customer experience.

Skills

Microsoft Office proficiency

Communication skills

Data accuracy

Education

Associate degree in Business Administration/Finance/Marketing

High school diploma/GED with 5+ years customer service

Tools

Microsoft Excel

CRM systems

Job description

GE HealthCare seeks a Strategic National Vendor Operations Specialist to oversee customer service contracts across national vendor operations. You will load contracts, maintain installed base data accuracy, and support billing while coordinating with Service Sales, Field Service, and internal teams to ensure timely and accurate contract execution.

The role emphasizes data integrity, process improvement, and strong cross-functional collaboration to meet customer commitments on a national scale.