Healthcare Vendor Contracts Lead – Data & Ops

GE HealthCare; Illinois; Hybrid; USD 108,000 - 162,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan with employer contribution

Life insurance

Disability insurance

Tuition reimbursement

Job summary

GE HealthCare is seeking a Strategic Vendor Operations Leader to optimize vendor service contract processes, maintain installed base data in Siebel and Nuvolo, and drive financial and quality improvements for healthcare systems. You will partner with customers, Field Service, and Service Sales to resolve issues and improve satisfaction.

The role requires 5+ years in healthcare technology, strong Excel/CMMS skills, and the ability to manage contracts from initiation to renewal within Chicagoland.

Qualifications

• Bachelor's degree or minimum of 5 years’ healthcare leadership experience.
• Must reside in the greater Chicagoland area.
• For either education pathway, at least 5 years of healthcare technology experience, with demonstrated knowledge of vendor service contracts, service operations, and installed base data management.
• Proficiency in Microsoft Excel, Word, Outlook, and Access, with the ability to analyze contract data, conduct cost-benefit analyses, and report performance and savings accurately.
• Strong customer communication, negotiation, and problem-solving skills to advise stakeholders, resolve contract and service issues, and coordinate vendor corrective actions.

Responsibilities

• Lead vendor service contract execution, managing scope, timelines, implementation, additions, changes, renewals, expirations, and terminations to maintain coverage.
• Enforce service standards, scheduling, and controls to meet customer needs within financial and commercial parameters and support customer satisfaction.
• Recommend vendors and resolve vendor service contract and service issues beyond established parameters by applying best practices, cross-functional knowledge, and competitive insights.
• Advise customers on vendor service contracts and relationships, identify financial, quality, and service opportunities, and communicate them to build lasting partnerships and service delivery consensus.
• Monitor vendor service levels, elevate recurring issues, and coordinate corrective actions.
• Execute vendor dispatch, documentation, and service contract processes. Maintain accurate installed base and vendor service contract data in Siebel and Nuvolo CMMS; exchange real-time data to improve forecasting, efficiency, and timely service.
• Design and improve systems with IT, including vendor service contract management.
• Analyze and consolidate customers’ vendor service contracts; deliver annual assessments and cost-benefit analyses.
• Report on vendor service contract performance, cost savings, data accuracy, and service improvement outcomes.
• Independently prioritize and execute projects, including assigned small customer projects with limited risk and resources. Align customer processes and milestones to implement vendor service contracts successfully.
• Manage risk by monitoring vendor service contract, policy, and documentation compliance; conduct regular alignment and review meetings.

Skills

Excel

Word

Outlook

Access

Data analysis

Negotiation

Stakeholder management

Education

Bachelor's degree

Tools

Siebel

Nuvolo CMMS

Job description

GE HealthCare is seeking a Strategic Vendor Operations Leader to optimize vendor service contract processes, maintain installed base data in Siebel and Nuvolo, and drive financial and quality improvements for healthcare systems. You will partner with customers, Field Service, and Service Sales to resolve issues and improve satisfaction.

The role requires 5+ years in healthcare technology, strong Excel/CMMS skills, and the ability to manage contracts from initiation to renewal within Chicagoland.