National Technical Services Manager - Electrical & Field Ops

ISS; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ISS is seeking an Operations Manager level Technical Services Manager to lead national Hard FM and Technical Services, reporting to the Key Account Director and collaborating with local operations to deliver services safely, compliantly and in line with OneISS standards. This truly mobile national role requires travel to sites across the UK.

You will be electrically qualified, able to manage eight engineers (four mobile, four static), and build strong relationships with stakeholders while

Qualifications

• Suitably electrically qualified.
• Technically competent in electrical building services.
• Strong Hard FM and Technical Services experience.
• Good understanding of electrical compliance requirements.
• Experience managing engineering teams and service performance.
• Strong knowledge of SLAs and KPIs.
• Ability to develop, support and manage engineers effectively.
• Experience of technical and infrastructure projects, including planned shutdowns.
• Willingness to remain operationally involved rather than purely desk-based.
• Strong customer and stakeholder management skills.
• Excellent interpersonal and communication skills.
• Comfortable operating in a highly customer-facing environment.
• Ambition and appetite for continued development.
• Full UK driving licence required.

Responsibilities

• Lead the delivery of Hard FM and Technical Services across the national account.
• Manage a team of approximately eight engineers, including four mobile and four static engineers.
• Provide leadership and support to the Lead Engineer and wider engineering team.
• Take ownership of electrical technical performance across the contract.
• Ensure compliance standards, SLAs and KPIs are achieved and maintained.
• Act as the technical escalation point for engineering issues and support planned shutdowns and infrastructure works.
• Undertake and hold Authorised Person (AP) responsibilities, ensuring engineering activities are carried out safely and compliantly.
• Build and maintain strong relationships with stakeholders while driving high standards of technical service delivery across the account.

Skills

Electrical engineering

Team leadership

Stakeholder management

Customer service

SLAs & KPIs

Project management

Operational readiness

Health and safety compliance

AP responsibilities

Communication skills

Education

Electrical qualification

Job description

ISS is seeking an Operations Manager level Technical Services Manager to lead national Hard FM and Technical Services, reporting to the Key Account Director and collaborating with local operations to deliver services safely, compliantly and in line with OneISS standards. This truly mobile national role requires travel to sites across the UK.

You will be electrically qualified, able to manage eight engineers (four mobile, four static), and build strong relationships with stakeholders while