Technical Service Manager-Electrical Testing (Baltimore)

The Nowak Group; Columbia (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading technical services provider is seeking a Technical Service Manager to lead and develop a team while performing hands-on electrical testing and project management. The ideal candidate has over 5 years of NETA or NICET experience and a strong background in team development and project execution. This full-time role is based in Columbia, Maryland, requiring leadership in high-quality service delivery and team training.

Qualifications

• 5+ years of field testing experience.
• Experience in supervision or operations management is a plus.

Responsibilities

• Lead, train, and develop a technical service team.
• Perform hands-on electrical evaluations, inspections, testing, and maintenance.
• Oversee and execute technical service projects ensuring they meet standards.

Skills

NETA or NICET field testing experience

Supervision or operations management

Job description

Technical Service Manager-Electrical Testing (Baltimore)

The Technical Service Manager will lead, train, and develop a technical service team while actively participating in field work. This role bridges operational leadership with technical execution, ensuring high-quality service delivery, customer satisfaction, and internal capability building.

Role Overview: The Technical Service Manager will lead, train, and develop a technical service team while actively participating in field work.

Leadership & Team Development

• Recruit, train, and mentor technical service staff (electricians, technicians, technologists, engineers).
• Establish technical training programs and internal certifications to upskill the team.
• Foster a culture of safety, quality, and continuous improvement.
• Conduct performance reviews, set development goals, and provide coaching.

Field Work & Technical Expertise

• Perform hands-on electrical evaluations, inspections, testing, commissioning, troubleshooting, and maintenance across low, medium, high and extra-high voltage systems.
• Respond to client emergencies and participate in on-call rotations.
• Lead complex technical field projects until the team is fully developed.
• Provide technical guidance and mentorship on-site, modeling best practices.

Project Delivery

• Oversee and execute technical service projects (maintenance, commissioning, upgrades, lifecycle replacements).
• Ensure projects are delivered on-time, on-budget, and to applicable standards (NETA, NFPA, IEEE).
• Prepare pre-job plans, MOPs, and safety documentation.
• Coordinate with internal departments for project hand-offs, scheduling, and billing.

Scheduling & Resource Management

• Develop and manage daily/weekly schedules for technical staff, equipment, and subcontractors.
• Track job progress in company systems.
• Collaborate and build relationships with other offices across the US and Canada.

Estimating, Quoting & Business Support

• Prepare quotes for technical service work and lifecycle projects.
• Support business development team with estimates and RFPs.
• Identify opportunities to expand client services and pull-through work.

Safety, Quality & Compliance

• Ensure all work is completed in accordance with company safety policies, CEC, OHSA, and industry standards.
• Perform site inspections and address job hazards proactively.
• Ensure technical reports and deliverables meet quality standards before client delivery.

Financial Management

• Track project costs, approve timesheets, and ensure timely billing.
• Provide billing forecasts and job cost report.
• Optimize resource utilization to balance cost efficiency with service quality.

Success Measures (KPIs)

• Development of a skilled, independent technical service team within 12–18 months.
• % of projects delivered on-time, on-budget, and without rework.
• Team training completions and internal progression milestones.
• Client satisfaction scores and repeat service engagements.
• Safety record (zero incidents, proactive hazard reporting).

Requirements

• NETA or NICET field testing experience (5+ years)
• Supervision or operations management experience is a plus

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management

Industries

Appliances, Electrical, and Electronics Manufacturing