National Service Manager Machine Tools

Swift Placement & Consulting; Elk Grove Village (IL); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Company-paid medical, dental, vision

Short- & long-term disability

Life insurance

401K with company match

Vacation & holidays

Flexible work hours

Catered lunches

New car discount

Employee assistance program

Job summary

Yamazen Inc. is seeking a National Service Manager to lead the nationwide service organization and align field technicians with sales and vendor support to ensure reliable maintenance, installations, and customer satisfaction.

The NSM will drive profitability, optimize utilization and KPIs, and implement training and AI-enabled processes to future-proof service operations across regions. This role requires strong leadership, strategic thinking, travel across the country, and the ability to

Qualifications

• Bachelor’s degree required.
• Field Service experience a plus.
• Service management experience a plus.
• Strong analytical skills and ability to interpret results.
• Willingness to learn, teach, and implement new systems.

Responsibilities

• Oversee service revenue and profitability.
• Lead training systems and process standardization.
• Align Sales and Service across regions.
• Develop and maintain a national apprenticeship/internship program.
• P&L ownership for aftermarket departments.
• Recruit and onboard aftermarket teams.
• Evaluate market trends and service rates by region.

Skills

Analytical skills

Team building

Communication skills

Teaching/implementing new systems

Collaboration

Travel domestically

Education

Bachelor's degree

Tools

Salesforce Field Service

Syteline

Job description

Description

NATIONAL SERVICE MANAGER

Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries.

Yamazen has an immediate opening for a National Service Manager to join our team. The National Service Manager (“NSM”) oversees the utilization, efficiency, development, and communication of Yamazen Inc.’s Service Technicians. The NSM is responsible for generating profit on a monthly and annual basis for the “Service” row of theirfinancial statement.

Key Responsibilities include, but are not limited to:

• National oversight across regions.
• Direct accountability for service revenue and profitability.
• Ownership of utilization, efficiency and service KPIs.
• Leadership of training systems and process standardization.
• Critical responsibility for aligning Sales and Service.
• Customer service and conflict resolution.
• Implementing and using AI to increase efficiency and ensure the future-proofing of Service.
• Monitor and evaluate team workload and utilization to ensure effective allocation of resources throughout the year.
• Analyze team capacity and productivity trends to identify opportunities for improved efficiency.
• Manage tools, gauges, and instruments through tool tracking system
• Develop and maintain a skills matrix.
• Develop and execute a consistent training schedule that includes all ST’s and all vendors; maintain personnel training files.
• Develop and maintain a procedure library.
• Develop and maintain a national apprenticeship and/or internship program.
• Development of a National Call Center (triage) capability.
• Continuously maintain communication with Regional VP’s, GM’s, RM’s, and Regional Service Managers regarding prioritization of service jobs, equipment installations proactive staff development, personnel problem resolution, and customer problem resolution.
• Create new revenue streams, such as Maintenance Contracts
• Progress and track Preventative Maintenance program to ensure profitability
• Oversee Parts Department, Technical support
• P&L ownership for aftermarket departments
• Safety – Maintain safety records, reporting and adherence.
• Recruiting – oversee recruiting, hiring and onboarding of aftermarket teams
• Evaluate market trends and service rates by geographical region

Qualifications

Skills and Qualifications:

• Bachelor’s degree required.
• Field Service work experience a plus.
• Service management experience a plus.
• Strong analytical skills, experience in interpreting results and drawing conclusions.
• Comfortable and quick at learning, teaching and implementing new systems and software.
• Strong team building and collaborative working skills.
• Superlative communication skills. An ability to exude positive yet purposeful leadership.
• Experience with Salesforce Field Service or Syteline preferred, but not required.
• Must be able to travel domestically as company needs arise to visit offices, individual ST’s, Sales management, customers, and vendors.

Compensation and Benefits

The estimated base pay for the position is typically between $135-150k.

The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!

Time off: Vacation / Personal sick days / Company paid holidays

Misc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.

#ZR

Compensation

$140,000 per year