National Service Franchise Director

Premier Franchise Managment; Franklin (TN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Premier Franchise Managment is seeking a strategic National Service Franchise Director to lead the growth, profitability, and operational excellence of its nationwide pool service and maintenance franchise network.

Reporting to the Vice President of Operations, this executive-level leader will partner with franchise owners to improve financial performance, strengthen operational standards, expand market presence, and deliver a consistent customer experience.

Qualifications

• Executive-level experience in franchise operations, multi-unit management, route-based services, or the pool and home services industries.
• Strong financial acumen, including P&L analysis, performance benchmarking, and profitability improvement.
• Experience developing operational systems, scaling businesses, and driving accountability across multiple locations.
• Understanding of the pool industry, competitive landscape, and franchise business models preferred.
• Strong leadership, communication, analytical, and relationship-building skills.
• Willingness to travel nationally approximately 10–20%.
• Ability to work from or relocate to Franklin, Tennessee, in the Greater Nashville area.

Responsibilities

• Drive Franchise Profitability: Partner with franchise owners on financial performance, P&L reviews, route optimization, recurring revenue growth, and operational efficiency.
• Ensure Operational Excellence: Establish and maintain quality standards, field-audit processes, safety compliance, and consistent brand execution across the network.
• Lead Technology Adoption: Drive adoption of CRM and field service platforms, digital reporting, and tools that improve productivity and customer satisfaction.
• Develop People and Training: Strengthen technician training, certification, recruitment, retention, and career development programs.
• Expand Market Share: Support franchise growth in key Sunbelt markets and identify opportunities to increase service penetration within existing construction territories.
• Grow Commercial Business: Develop strategies to help franchisees secure and manage commercial accounts, including HOAs, hotels, and municipal customers.
• Leverage National Partnerships: Maximize manufacturer relationships, purchasing power, and preferred supply programs to improve franchise competitiveness and margins.

Skills

Executive franchise ops

P&L analysis

Operational systems

Pool/home services domain

Leadership & communication

Travel availability

Relocate to Franklin, TN

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Position Overview

PFM is seeking a strategic, results-driven National Service Franchise Director to lead the growth, profitability, and operational excellence of its nationwide pool service and maintenance franchise network. Reporting to the Vice President of Operations, this executive-level leader will partner with franchise owners to improve financial performance, strengthen operational standards, expand market presence, and deliver a consistent customer experience.

The ideal candidate brings experience in franchise operations, multi-unit management, or home services, with a proven ability to scale businesses, develop leaders, and drive sustainable growth.

Key Responsibilities

• Drive Franchise Profitability: Partner with franchise owners on financial performance, P&L reviews, route optimization, recurring revenue growth, and operational efficiency.
• Ensure Operational Excellence: Establish and maintain quality standards, field-audit processes, safety compliance, and consistent brand execution across the network.
• Lead Technology Adoption: Drive adoption of CRM and field service platforms, digital reporting, and tools that improve productivity and customer satisfaction.
• Develop People and Training: Strengthen technician training, certification, recruitment, retention, and career development programs.
• Expand Market Share: Support franchise growth in key Sunbelt markets and identify opportunities to increase service penetration within existing construction territories.
• Grow Commercial Business: Develop strategies to help franchisees secure and manage commercial accounts, including HOAs, hotels, and municipal customers.
• Leverage National Partnerships: Maximize manufacturer relationships, purchasing power, and preferred supply programs to improve franchise competitiveness and margins.

Qualifications

• Executive-level experience in franchise operations, multi-unit management, route-based services, or the pool and home services industries.
• Strong financial acumen, including P&L analysis, performance benchmarking, and profitability improvement.
• Experience developing operational systems, scaling businesses, and driving accountability across multiple locations.
• Understanding of the pool industry, competitive landscape, and franchise business models preferred.
• Strong leadership, communication, analytical, and relationship-building skills.
• Willingness to travel nationally approximately 10–20%.
• Ability to work from or relocate to Franklin, Tennessee, in the Greater Nashville area.