National Sales Training Manager

Syneos Health Commercial Solutions; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Syneos Health Commercial Solutions seeks a Sales Training Manager to develop, deliver and manage customized client training programs. You will work directly with the National Project Director to implement objectives, strategies and execution plans, ensuring ongoing skill development of the sales force.

You will lead training strategy, materials, and workshops, including coaching in disease state, product details, and effective selling and communication techniques.

Qualifications

• Experience designing and delivering customized training programs for field teams.
• Strong coaching and facilitation skills for adult learners.
• Ability to collaborate across cross-functional teams including leadership, sales and compliance.

Responsibilities

• Develop and manage customized training programs for the client in collaboration with the NPD and field teams.
• Deliver training sessions and coaching to enhance disease, product, and selling/communication skills.
• Coordinate with Legal, Compliance and Medical to review and approve training content.

Skills

Training delivery

Coaching

Communication

Facilitation

Collaboration

Project management

Job description

Description

You are the linchpin between field talent, Syneos Health, and our customers.

Working directly with the Syneos Health National Project Director (NPD), the Sales Training Manager (STM) is responsible for the successful development, delivery and management of customized training programs for the client. The STM implements training objectives, expectations, program development and execution. The Trainer’s primary objective is to ensure successful training and ongoing skill development of the sales representatives. The STM is primarily responsible for the successful development, delivery, execution, and management of all management training-related needs as well. The STM is expected to comprehend and communicate the disease state, marketplace, and product-specific clinical and operational information and materials. The STM must be a self-starter, intrapreneurial and have the ability to lead from training creation to execution. The STM must possess effective collaboration, communication, facilitation, and coaching skills.

You are the linchpin between field talent, Syneos Health, and our customers.

Working directly with the Syneos Health National Project Director (NPD), the Sales Training Manager (STM) is responsible for the successful development, delivery and management of customized training programs for the client. The STM implements training objectives, expectations, program development and execution. The Trainer’s primary objective is to ensure successful training and ongoing skill development of the sales representatives. The STM is primarily responsible for the successful development, delivery, execution, and management of all management training-related needs as well. The STM is expected to comprehend and communicate the disease state, marketplace, and product-specific clinical and operational information and materials. The STM must be a self-starter, intrapreneurial and have the ability to lead from training creation to execution. The STM must possess effective collaboration, communication, facilitation, and coaching skills.

Key Responsibilities

Training Strategy & Program Ownership

You will:

• Work to plan and evaluate the effective implementation of all field training programs across all consumer teams to ensure execution and skill development.
• Interface with field sales management and all internal support teams to drive client results and satisfaction.
• Assist with creating and maintaining a workable Training Plan including the determination of the goals, strategies, and tactics to be implemented to achieve client satisfaction.
• Ride in the field with representatives as required providing coaching on disease, product, and selling/communication skills. Write follow-up recap on field ride observations and coaching recommendations.
• Support sales management teams by providing training materials, workshops and/or facilitation support at National, Sales, and POA meetings.
• Integration of all processes and policies to ensure compliance between Syneos and client organization.
• Develop and maintain a comprehensive annual training strategy, roadmap, and training plan aligned with client goals and business priorities.
• Define training objectives, learning outcomes, delivery strategies, program sequencing, and reinforcement plans for onboarding, backfill curriculums.

Additional Requirements:

Job Responsibilities (Duties may include, but are not limited to all of the following)

Collaborative Liaison Responsibilities

• Work with Field Team, Sales Directors and NPD to provide training and coaching aligned to sales and leadership effectiveness goals, as well as any other topics.
• Support the Sales Directors and NPD by helping to lead efforts aligned to onboarding, national sales meetings, POA meetings, manager meetings, and other training interventions.
• When necessary, interface with client Sales Learning & Development, Leadership and Brand teams to help identify, build and deliver relevant training to the field teams.
• Interface with legal, compliance and medical to ensure assessment and approval of all training-related content.
• Ability to cross-functionally collaborate organizationally.

Project Management Responsibilities

• Ability to proactively shape and create specific project/training plan.
• Ability to manage multiple projects simultaneously and complete those projects on time and within budget.
• Ability to break down larger training plan, projects into training milestones and hold cross-functional team accountable to delivery of the plan.
• Ability