National Sales Customer Service Specialist

PerunHR; Seabrook (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service organization is seeking a Customer Service Representative for National Sales in Seabrook, New Hampshire. The successful candidate will handle inbound and outbound calls, resolve customer complaints, and provide product information. A minimum of three years experience in a customer service call center is required, with preference given to candidates with foodservice distribution experience. Strong verbal communication skills and proficiency in Microsoft Word and Outlook are essential.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of three years experience in customer service call center environment.
• Experience in foodservice distribution is a plus.

Responsibilities

• Receive inbound calls and place outbound calls to provide information about products.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Coordinate same-day deliveries and pickups for customers.
• Respond to product inquiries from customers.

Skills

Excellent verbal communication skills

Problem resolution ability

Working knowledge of Microsoft Word

Working knowledge of Outlook

CRM / Phone Technology experience

Education

High School diploma or equivalent

Bachelor’s degree

Job description

A customer service organization is seeking a Customer Service Representative for National Sales in Seabrook, New Hampshire. The successful candidate will handle inbound and outbound calls, resolve customer complaints, and provide product information. A minimum of three years experience in a customer service call center is required, with preference given to candidates with foodservice distribution experience. Strong verbal communication skills and proficiency in Microsoft Word and Outlook are essential.