National Medical Dispatch & Client Liaison

National Courier Express; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

National Courier Express is seeking a highly organized National Dispatcher & Customer Service Representative to support medical logistics across multiple states. This field-based role combines dispatch coordination, client engagement, driver training, and new account setup, with travel required.

HIPAA and OSHA Bloodborne Pathogens certifications are mandatory. The role emphasizes accurate communication, regulatory compliance, and exceptional service for pharma and healthcare partners.

Qualifications

• Associate's degree in Logistics, Business Administration, or related field preferred.
• Minimum 2-3 years of experience in dispatch, logistics coordination, or route management (healthcare courier experience preferred).
• HIPAA Certification and OSHA Bloodborne Pathogens Certification are required.

Responsibilities

• Coordinate, assign, and monitor daily courier routes across multiple states to ensure on-time delivery.
• Answer incoming calls from clients, patients, and drivers professionally.
• Make outbound calls to patients/clients to confirm deliveries and provide ETAs.
• Track deliveries in real time and manage delays or route deviations.
• Oversee temperature-controlled deliveries and maintain chain-of-custody.

Skills

Communication

Multitasking

Leadership

Problem-solving

Dispatch software

Microsoft Office

Education

Associate's degree in Logistics or related field

Tools

Dispatch software

Microsoft Office

Job description

National Courier Express is seeking a highly organized National Dispatcher & Customer Service Representative to support medical logistics across multiple states. This field-based role combines dispatch coordination, client engagement, driver training, and new account setup, with travel required.

HIPAA and OSHA Bloodborne Pathogens certifications are mandatory. The role emphasizes accurate communication, regulatory compliance, and exceptional service for pharma and healthcare partners.