National Dispatcher & Customer Service Representative CSR (Florida)

National Courier Express, LLC; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

Health Savings Account

Flexible Spending Account

Paid time off and holidays

Flexible schedule

Job summary

National Courier Express, LLC is seeking a National Dispatcher & Customer Service Representative in Tampa, Florida. This role entails coordinating and monitoring courier routes, ensuring timely deliveries of medical shipments while maintaining HIPAA and OSHA compliance. Ideal candidates should possess an associate's degree and 2-3 years of dispatch experience, with skills in communication and route optimization software. Benefits include health insurance, paid time off, and a flexible schedule.

Qualifications

• Minimum 2-3 years of experience in dispatch, logistics coordination, or route management.
• Proven experience managing multi-state or high-volume dispatch operations.
• Current and verifiable HIPAA and OSHA Bloodborne Pathogens certifications.

Responsibilities

• Coordinate and monitor daily courier routes for timely delivery.
• Handle incoming and outbound calls for delivery confirmations.
• Maintain compliance with HIPAA, OSHA, and DOT during deliveries.

Skills

Strong communication

Leadership

Multitasking

Dispatch and route-optimization software proficiency

Knowledge of HIPAA, OSHA, DOT regulations

Microsoft Office Suite proficiency

Education

Associate's degree in Logistics or Business Administration

Job description

National Dispatcher & Customer Service Representative (Florida)

Tampa, Florida, United States • Onsite / Frequent Travel

Pay Rate: Competitive compensation package with performance-based incentives

Benefits: Health, Vision and Dental Insurance; Health Savings Account and Flexible Spending Account; Paid time off and holidays; Flexible schedule

Key Responsibilities

• Coordinate, assign, and monitor daily courier routes across multiple states, ensuring on-time delivery of medical and non-medical shipments.
• Answer incoming calls from clients, patients, and drivers professionally and promptly.
• Make outbound calls to confirm delivery appointments, provide ETA updates, verify delivery details, and track deliveries in real time.
• Manage temperature‑controlled deliveries (refrigerated, frozen, ambient) and maintain chain‑of‑custody integrity.
• Ensure all service‑level agreements (SLAs) are met, including STAT, 2‑hour, 4‑hour, same‑day, next‑day, and routed deliveries.
• Oversee compliance with HIPAA, OSHA, DOT, and internal SOPs during deliveries.
• Maintain accurate dispatch logs, manifests, proof of delivery confirmations, incident reports, and billing records.
• Assist in recruitment, onboarding, and training of contract and employee drivers on routes, compliance, safety, and customer‑service protocols.
• Provide real‑time support to drivers regarding navigation, client instructions, pickups, deliveries, and safety protocols.

Qualifications

Education & Experience:

• Associate's degree in Logistics, Business Administration, or related field preferred.
• Minimum 2‑3 years of experience in dispatch, logistics coordination, or route management (healthcare courier experience strongly preferred).
• Proven experience managing multi‑state or high‑volume dispatch operations.

Certifications (Required):

• HIPAA Certification (current and verifiable).
• OSHA Bloodborne Pathogens Certification (current and verifiable).

Skills:

• Strong communication, leadership, and multitasking abilities.
• Proficiency with dispatch and route‑optimization software.
• Strong knowledge of HIPAA, OSHA, DOT, and DEA regulations related to medical logistics.
• Excellent organization and follow‑up skills with high attention to detail.
• Proficient in Microsoft Office Suite (Excel, Teams, Outlook, Word) and Adobe Acrobat.
• Professional demeanor and problem‑solving mindset under pressure.

Key Performance Indicators (KPIs)

• Driver/Courier retention and satisfaction levels.
• Accuracy of dispatch logs, PODs, and documentation.
• Compliance audit results (zero violations).
• Client satisfaction and communication responsiveness.

Work Environment & Travel Requirements

Field‑based role with frequent multi‑state and city travel. Combination of dispatch, client visits, training sessions, and remote coordination. May require evenings, weekends, and on‑call availability. Self‑starter with a hunter mindset and consultative sales approach. Strong interpersonal skills engaging clients at all organizational levels. Ability to thrive in a fast‑paced, target‑driven environment. Analytical thinker interpreting data to drive actionable insights.

Equal Opportunity Employer

National Courier Express is an equal‑opportunity employer. We review all qualified candidates fairly without bias. We are committed to fostering an inclusive environment free from discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, military status, protected veteran status, or any other category protected by law.