National Logistics Customer Success Specialist

STG Logistics; Dublin (OH); Presencial; USD 42.000 - 70.000; Jornada completa

Descripción de la vacante

STG Logistics is seeking a National Customer Service Specialist to manage a dedicated portfolio of customers, ensuring order fulfillment excellence and proactive issue resolution. You will be the primary contact delivering clear, professional communication and service with a customer-first mindset.

You will own order coordination, shipment tracking, and service adjustments while identifying revenue opportunities and maintaining accurate records.

Formación

• High school diploma.
• 2 years of transportation, operations, customer service, retail experience preferred but not required.
• Experience in customer-facing position is highly desirable.
• Strong interpersonal skills to quickly foster strong long‑term relationships, internal and external.
• Ability to quickly master new software use (variety of TMS systems will be used).
• Proven initiative in leading cross‑functional efficiency enhancements.
• Skilled in clear and persuasive communication tailored to varied audiences.
• Able to assess complex situations and recommend actionable solutions.
• Flexible working schedule based off business demands.

Responsabilidades

• Review incoming orders, verify shipment details, and ensure pickup and delivery timelines meet customer expectations.
• Monitor daily shipment activity using internal systems; identify potential delays and communicate updates to customers proactively.
• Respond to service disruptions by investigating root causes, coordinating with operations, and provide timely solutions to customers.
• Manage requests for changes to shipments (e.g., reroutes, expedited delivery) while balancing customer needs and operational feasibility.
• Communicate with customers via phone, email, and web portal to provide updates, resolve concerns, and answer inquiries with professionalism and empathy.
• Analyze shipment details and customer requirements to identify opportunities for maximizing revenue per load through strategic mode selection, efficient routing, and proactive communication around accessorial charges and service enhancements.
• Timely communication to customers regarding processing additional accessorial charges that may occur during the order life cycle.
• Log customer interactions, service issues, and resolutions accurately to maintain clear documentation and support reporting efforts.
• Track and capture customer award volumes accurately, engaging in strategic conversations to reinforce contractual compliance, align expectations, and strengthen long-term partnerships.

Conocimientos

Customer service

Interpersonal skills

Communication

Cross-functional collaboration

Problem solving

Flexibility

Time management

Educación

High school diploma

Herramientas

TMS software

Descripción del empleo

STG Logistics is seeking a National Customer Service Specialist to manage a dedicated portfolio of customers, ensuring order fulfillment excellence and proactive issue resolution. You will be the primary contact delivering clear, professional communication and service with a customer-first mindset.

You will own order coordination, shipment tracking, and service adjustments while identifying revenue opportunities and maintaining accurate records.