Logistics Order & Customer Experience Specialist

STG Express; Compton (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

STG Logistics is seeking a Customer Service Specialist in Compton, CA to process orders, make changes, and escalate issues while delivering product and service information to customers. The role ensures data accuracy and timely shipment of orders to meet customer requirements.

You will communicate with customers, carriers, vendors and STG offices by phone and email, manage multiple email groups, and assist in training new team members. Overtime may be required.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong data entry abilities.
• Ability to meet deadlines and work under pressure.
• Effective communication and teamwork.
• Willingness to work overtime.

Responsibilities

• Communicating with customers, carriers, vendors, and other STG offices via phone/email
• Managing multiple email groups to ensure customer inquiries are being responded to in a timely manner
• Working in-conjunction with the leadership to ensure all team members are entering & updating the STG operating system for container visibility (CMS), data entry of customer’s documents, dispatching loads to our vendors and departing & arriving loads
• Assisting, along with all Transload team members, to respond to all customer inquiries and directing/escalating issues to leadership
• Interfacing with customers by phone and email frequently
• Communicate operational requirements to our warehouse staff and following all customer’s SOPs
• Assist Supervisor to train and mentor new team members
• Act as the Transload Supervisor’s right-hand person and being the lead go-to person in times when the Supervisor is not in the office or not available

Skills

Customer service

Communication skills

Data entry

Overtime availability

Teamwork

Multitasking

Work under pressure

Education

High school diploma or equivalent

Tools

CMS system

Job description

STG Logistics is seeking a Customer Service Specialist in Compton, CA to process orders, make changes, and escalate issues while delivering product and service information to customers. The role ensures data accuracy and timely shipment of orders to meet customer requirements.

You will communicate with customers, carriers, vendors and STG offices by phone and email, manage multiple email groups, and assist in training new team members. Overtime may be required.