National Transportation Customer Success Specialist

STG Logistics; Dublin (OH); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

STG Logistics is seeking a National Customer Service Specialist in our Transportation Customer Service division. You will manage a dedicated portfolio of customers, ensuring order fulfillment excellence and proactive issue resolution with a customer-first mindset.

You will coordinate orders, track shipments, handle service changes, and communicate across channels to support revenue optimization and accurate documentation. Growth opportunities exist in a collaborative, fast-paced environment.

Formación

• High school diploma.

Responsabilidades

• Order coordination and schedule adherence.
• Monitor shipment activity and update customers.
• Investigate issues and provide timely resolutions.
• Manage shipment changes with ops feasibility.
• Communicate via phone, email, and web portal with empathy.
• Analyze details to identify revenue opportunities.
• Explain accessorial charges and ensure clear billing.
• Log interactions and support reporting.
• Track award volumes and reinforce contractual terms.

Conocimientos

Interpersonal skills

Clear communication

Customer-facing

TMS software

Solution mindset

Cross-functional collaboration

Flexibility

Problem solving

Educación

High school diploma

Herramientas

TMS software

Descripción del empleo

STG Logistics is seeking a National Customer Service Specialist in our Transportation Customer Service division. You will manage a dedicated portfolio of customers, ensuring order fulfillment excellence and proactive issue resolution with a customer-first mindset.

You will coordinate orders, track shipments, handle service changes, and communicate across channels to support revenue optimization and accurate documentation. Growth opportunities exist in a collaborative, fast-paced environment.