National Field Service Engineer – Bio Instrumentation

bioMerieux; Anaheim (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life Insurance

Short/Long-Term Disability

Retirement plan with employer match

Job summary

bioMerieux in the United States is seeking a National Field System Engineer to perform on-site installation, preventive and corrective maintenance, and routine service for customers, using appropriate tools and test equipment.

The NFSE will travel regularly, deliver timely communications, troubleshoot complex electro‑mechanical systems, build strong customer relationships, document activities, and support sales, applications, and service objectives.

Qualifications

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting.
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.
• Must have and maintain a valid driver's license in state of residence.

Responsibilities

• Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed.
• Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment.
• Troubleshoot and repair instruments using electro-mechanical and computer skills to the board or subassembly level.
• Build strong customer relationships and identify potential service or sales opportunities.
• Plan and manage a forward-looking service itinerary in coordination with dispatchers and regional leadership.
• Coordinate with regional teams when supporting customers outside the assigned territory.
• Engage with purchase-order-required customers to schedule preventive maintenance and support revenue objectives.
• Travel regularly to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs.
• Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time.
• Adhere to all guidelines associated with maintaining company-issued equipment, tools, fleet vehicle, and assets appropriately as well as representing bioMerieux in a professional manner at all times.
• Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives.
• Continuously develop technical, procedural, and professional skills.
• Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies.
• Participate in trade shows and provide product performance feedback to internal teams.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Skills

Critical thinking

Adaptability

Time management

Communication

Problem solving

Digital literacy

Education

Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or related discipline

6+ years of relevant experience in lieu of a Bachelor's degree

Tools

MS Office

Job description

bioMerieux in the United States is seeking a National Field System Engineer to perform on-site installation, preventive and corrective maintenance, and routine service for customers, using appropriate tools and test equipment.

The NFSE will travel regularly, deliver timely communications, troubleshoot complex electro‑mechanical systems, build strong customer relationships, document activities, and support sales, applications, and service objectives.