National Digital Client Success Lead

Socket.dev; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401K plan

Paid vacation and holidays

Employee Assistance Program (EAP)

Volunteer days

Job summary

iHeartMedia is seeking a National Digital Client Success Manager to lead post-sale project management and execution across Podcast and Digital campaigns. You will partner with Sales, pre-sale, social, programming, creative production, events, research, ad/pod operations and inventory teams to deliver strategic campaigns.

We value a candidate with PR, content marketing and relationship management experience, plus strong communication, budgeting and analytics skills, located in Atlanta, GA.

Qualifications

• Experience in public relations, corporate communications, content marketing or relationship management.
• 1–3 years’ experience in a similar role (pitching, crafting and placing content externally, event management and sponsorships).
• Four-year college degree, preferably in Communications, Advertising or Marketing.
• Demonstrated understanding of operational business practices through a degree and related work experience.
• Advanced skills in Microsoft Office, Photoshop and social media platforms.
• In-depth knowledge of paid marketing channels and technologies (e.g., Google AdWords, retargeting, social network advertising).
• Up-to-date knowledge of digital marketing trends and potential new channels and strategies.
• Expertise in handling marketing budgets and forecasting/reporting results.
• Proven track record in creating, editing and promoting written and verbal content.
• Ability to manage projects from start to finish.
• Excellent organizational skills; ability to prioritize and manage time.
• High degree of work standards and attention to detail.
• Excellent problem-solving and decision-making skills.
• Demonstrated effective writing and editing skills; excellent grammar.

Responsibilities

• Collaborate with Sales in launching brand and advertising campaigns, promotions or online initiatives to increase listening audience and ratings.
• Adjust programs and campaigns to address changing markets and competitive conditions.
• Support the evaluation and selection of third-party advertising, marketing, collateral and related service providers.
• Participate in conducting research on program and campaign effectiveness; track findings and report results to management.
• Collaborate with internal departments to ensure marketing campaigns are coordinated with operational and sales initiatives.
• Connect with influential media outlets and journalists to place iHeartMedia news.
• Assist with event planning, including working with vendors, event coordinators and design teams for on-site collateral.
• Create content regularly to grow the company’s footprint (e.g., press releases, corporate announcements).
• Manage strategy and setup of all paid campaigns.
• Research and test partnerships with new vendors to expand reach and lower costs.
• Craft landing pages to distribute through relevant paid programs.

Skills

Public relations

Content marketing

Relationship management

Campaign management

Budget management

Project management

Communication

Editing

Negotiation

Social media

Paid advertising

Marketing analytics

Education

Bachelor’s degree in Communications/Advertising/Marketing

Tools

Microsoft Office

Photoshop

Job description

iHeartMedia is seeking a National Digital Client Success Manager to lead post-sale project management and execution across Podcast and Digital campaigns. You will partner with Sales, pre-sale, social, programming, creative production, events, research, ad/pod operations and inventory teams to deliver strategic campaigns.

We value a candidate with PR, content marketing and relationship management experience, plus strong communication, budgeting and analytics skills, located in Atlanta, GA.