Digital Client Success Manager

iHeartMedia; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid vacation

Paid holidays

Volunteer day

Life insurance

Job summary

iHeartMedia seeks a National Digital Client Success Manager in Atlanta to oversee post-sale project management across Podcast and Digital campaigns. You will collaborate with sales, programming, creative production, and events teams to drive growth and client satisfaction.

Ideal candidates will have strong written and verbal communication, project management skills, and a deep understanding of paid media channels, budgets, and forecasting.

Qualifications

• Experience in public relations, corporate communications, content marketing or relationship management.
• Advanced skills with Microsoft Office, Photoshop and multiple social media platforms.
• Four-year college degree in Communications, Advertising or Marketing preferred.

Responsibilities

• Collaborate with Sales to launch brand and advertising campaigns to grow audience and ratings.
• Adjust programs and campaigns in response to market conditions.
• Evaluate third-party advertising, marketing collateral and service providers.
• Research campaign effectiveness and report results to management.
• Coordinate with internal departments to align campaigns with sales initiatives.
• Engage media outlets and journalists to place iHeartMedia news.
• Assist with event planning and on-site collateral creation.
• Create content regularly to expand the company’s footprint, including press releases.

Skills

Public relations

Corporate communications

Content marketing

Relationship management

Education

Bachelor's degree in Communications/Advertising/Marketing

Tools

Microsoft Office

Photoshop

Social media platforms

Job description

About iHeartMedia

The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report! In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined; We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale.

As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity.

Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! We are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

Position Overview

We’re seeking a National Digital Client Success Manager. At iHeartMedia, our digitally savvy team is charged with delivering best in class client service and ensuring a strategic and successful execution across our full digital product suite including the latest podcast, audio, social, video, display media, & custom tactics. We are seeking an outstanding candidate to join our Digital Client Success team, responsible for post-sale project management and execution across a book of Podcast and Digital business. This Manager will have the opportunity to think strategically and help support the development of key growth areas for iHeartMedia, partnering with internal teams inclusive of sales, pre-sale sale development, social, programming, creative production, events, research, ad/pod operations & inventory management. The position requires extensive cross-team partnership and coordination at all levels, excellent communication and analytic skills, and strong organizational skills.

What You'll Do

• Collaborate with Sales in launching brand and advertising campaigns, promotions or online/web/interactive initiatives to increase listening audience and ratings
• Adjust programs and campaigns to address changing markets and competitive conditions
• Support the evaluation and selection of third-party advertising, marketing, collateral and related service providers
• Participate in conducting research on program and campaign effectiveness; track findings and report results to management
• Collaborate with internal department to ensure marketing campaigns are coordinated with operational and sales initiatives
• Connect with influential media outlets and journalists to place iHeartMedia news
• Assist with event planning, including working with vendors, event coordinators and design teams for on-site collateral
• Create content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)
• Manage strategy and set up of all paid campaigns
• Research and test partnerships with new vendors to expand reach and lower costs
• Craft landing pages to distribute through relevant paid programs

What You'll Need

• Experience in public relations, corporate communications, content marketing or relationship management
• 1-3 years’ experience in a similar role, e.g., pitching, crafting and placing content externally, event management and sponsorships
• Four-year college degree, preferably in Communications, Advertising or Marketing
• Demonstrated understanding of operational business practices through a degree and related work experience
• Advanced skills in Microsoft Office, Photoshop and social media platforms
• In-depth knowledge of various paid marketing channels and technologies, e.g., paid search (Google AdWords), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest and more) and content distribution and placement networks
• Up-to-date knowledge of digital marketing trends and potential new channels and strategies
• Expertise in handling marketing budgets and forecasting/reporting results
• Proven track record in creating, editing and promoting written and verbal content
• Ability to manage projects from start to finish
• Excellent organizational skills; ability to prioritize and effectively manage time
• High degree of work standards and attention to detail
• Excellent problem-solving and decision-making skills
• Demonstrated effective writing and editing skills; excellent grasp of grammar
• Excellent communication with the ability to negotiate and convince and sell

What You'll Bring

• Location: Atlanta, GA: 3495 Piedmont Rd, Bldg 11, Suite 215, 30305
• Position Type: Regular Time Type: Full time
• Pay Type: Salaried
• Benefits: Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

Additional Information

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.