National Cyber Claim Advocacy and Operations Consultant

Marsh & McLennan Companies; Tallahassee (FL); Remote; USD 120,000 - 177,000; Full time

Job summary

An established industry player in insurance and risk management is seeking a dynamic professional to join their cyber claims team. This role offers the chance to work remotely with a flexible schedule while contributing to operational decision-making through data analysis. You'll collaborate with carriers to enhance claim processes and develop training programs focused on consultative claims management. The company fosters a supportive and inclusive workplace culture, values diverse backgrounds, and provides opportunities for career advancement. If you're passionate about making a difference in the insurance sector, this role is for you.

Benefits

Flexible Schedule

Generous Time Off

Tuition Reimbursement

Performance-Based Incentives

Qualifications

• Substantial claims experience with strong knowledge of insurance carrier claims services.
• Must be accessible outside of normal business hours for urgent issues.

Responsibilities

• Collect, analyze, and interpret data to support operational decision-making.
• Collaborate with carriers to enhance claim processes and evaluate performance.

Skills

Analytical Skills

Negotiation Skills

Influencing Skills

Technical Knowledge of Cyber Lines

Claims Management

Education

Bachelor’s Degree in a Related Field

Law Degree (J.D.)

Job description

Employer Industry: Insurance and Risk Management

Why consider this job opportunity:
- Salary up to $176,900
- Opportunity for career advancement and professional development through tuition reimbursement
- Work remotely with a flexible schedule
- Generous time off, including personal and volunteering days
- Supportive and inclusive workplace culture that values diverse backgrounds and perspectives
- Performance-based incentives available in addition to base salary

What to Expect (Job Responsibilities):
- Collect, analyze, and interpret data to support operational decision-making within the cyber claims framework
- Collaborate with carriers to enhance claim processes and evaluate carrier performance
- Develop and implement training programs focused on consultative claims management techniques
- Facilitate communication among teams and stakeholders to align on claim strategies and operational goals
- Act as a liaison between clients, insurers, and internal teams to improve claims management processes

What is Required (Qualifications):
- Substantial claims experience with strong knowledge of insurance carrier claims services
- Bachelor’s degree in a related field required; law degree preferred (J.D., AIC, ARM, CIC, or CRM equivalent preferred)
- Strong technical knowledge of cyber lines of coverage and information technology systems
- Must be accessible outside of normal business hours for urgent issues
- Strong analytical, negotiation, and influencing skills

How to Stand Out (Preferred Qualifications):
- P&C license or willingness to obtain
- Experience managing complex negotiations and influencing insurers and vendors
- Familiarity with cyber incident trends and regulatory changes
- Ability to manage multiple tasks and deadlines simultaneously
- High sense of urgency and strong interpersonal skills

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