National Customer Relations Account Executive

Scan-Group; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Shipco Transport Inc. in Chicago, IL, seeks a National Customer Relations Account Executive to join our Sales team. The role focuses on onboarding, engaging, and developing customers across Shipco products, coordinating with cross-functional teams to drive growth.

The ideal candidate has 1–3 years of export/import operations experience, strong communication skills, and a proactive, team-oriented mindset. Compensation is $50,000–$55,000 per year.

Qualifications

• 1–3 years industry experience in export/import operations from an NVOCC or freight forwarder background preferred (ocean/air or both).
• Experience in an inside or outside sales role is preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Must have excellent typing skills.
• Excellent verbal and written communication skills.
• Must be detailed oriented, well organized, and able to multi-task and meet firm deadlines.
• Able to work independently or as part of a team.

Responsibilities

• Customer Onboarding: Coordinate onboarding of new customers and introduce them to services.
• Account Development: Identify new business opportunities through prospecting and engagement.
• Customer Relationship Management: Build and maintain relationships to support satisfaction, retention, and growth.
• Sales Support: Assist Outside Sales and Business Development with needs, initiatives, and account development.
• Cross-Selling: Promote additional logistics products and services to new and existing customers.
• Sales Reporting & CRM: Maintain customer records, monitor activity, and support planning and reporting.
• Internal Collaboration: Work with Sales, Operations, Customer Service and other departments to resolve issues.
• Marketing Support: Assist with customer communications, marketing initiatives, and promotions.

Skills

NVOCC / freight forwarder experience

Sales experience (inside/outside)

MS Office (Word, Excel, PowerPoint)

Typing speed

Verbal & written communication

Multi-tasking & deadlines

Team collaboration

Job description

National Customer Relations Account Executive

Department: Sales

Employment Type: Full Time

Location: Chicago, IL

Reporting To: Diane Kaiser

Compensation: $50,000 - $55,000 / year

Description

As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one-stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our CHI branch located in Franklin Park, IL for an experienced National Customer Relations Account Executive.

We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of team effort. The candidate should also possess the ability to ‘think outside the box’, think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.

The primary focus of this position is to identify, engage, and develop new, inactive, and cross-selling customer opportunities across all Shipco products. This role is responsible for qualifying prospects, facilitating customer onboarding, and nurturing accounts before transitioning them to local Sales teams for continued growth. Additionally, the position supports Outside Sales and Business Development teams by managing internal coordination and administrative tasks, allowing them to focus on customer relationships and revenue growth.

Key Responsibilities

• Customer Onboarding: Coordinate the onboarding of new customers, ensuring a smooth introduction to company services and solutions.
• Account Development: Identify new business opportunities through prospecting, lead generation, and customer engagement.
• Customer Relationship Management: Build and maintain customer relationships to support satisfaction, retention, and growth.
• Sales Support: Assist Outside Sales and Business Development teams with customer needs, sales initiatives, and account development.
• Cross-Selling: Identify opportunities to promote additional logistics products and services to new and existing customers.
• Sales Reporting & CRM: Maintain accurate customer records, monitor account activity, and support sales planning and reporting.
• Internal Collaboration: Work closely with Sales, Operations, Customer Service, and other departments to resolve issues and meet customer needs.
• Marketing Support: Assist with customer communications, marketing initiatives, and promotional activities.

Skills, Knowledge and Expertise

• A minimum of 1-3 years industry experience in export, import operations from a NVOCC or freight forwarder background is preferred – whether ocean/air or both.
• Experience in an inside or outside sales role is preferred.
• Must be proficient in Microsoft Word, Excel, and PowerPoint.
• Must have excellent typing skills.
• Must have excellent verbal and written communication skills.
• Must be detailed orientated, well organized, and skilled in the arts of multi-tasking, follow-up, and adherence to firm deadlines.
• Must be able to function equally well on an independent basis and as part of a team.

Benefits

We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.

We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.

Shipco Transport is an equal opportunity employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.