National Customer Relations Account Executive

Shipco Transport Inc.; Braintree (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD insurance

401(k) with matching

Flexible benefits account

Wellness program

Job summary

Shipco Transport Inc. is seeking a proactive National Customer Relations Account Executive at our BOS branch in Braintree, MA.

The role develops new and existing accounts, engages customers across Shipco products, and coordinates onboarding while supporting Sales teams to drive revenue. The candidate should be driven, reliable and capable of working across time zones, with strong communication and teamwork.

Qualifications

• 1–3 years in export/import operations from an NVOCC or freight forwarder preferred (ocean/air).
• Inside or outside sales experience preferred.
• Proficient with Microsoft Word, Excel and PowerPoint; strong typing skills.

Responsibilities

• Coordinate customer onboarding and introductions to Shipco services.
• Identify new business opportunities, leads, and cross-sell across products.
• Maintain and leverage CRM to track customer activity and account status.
• Support Outside Sales and Business Development with coordination and admin tasks.
• Collaborate with Sales, Operations and Customer Service to resolve issues and meet needs.
• Assist marketing with customer communications and promotional activities.

Skills

Sales experience

MS Office

Typing skills

Verbal & written communication

Attention to detail

Multitasking

Team player

Job description

National Customer Relations Account Executive

Department: Sales

Employment Type: Full Time

Location: Braintree, MA

Reporting To: Diane Kaiser

Compensation: $50,000 - $55,000 / year

Description

As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one-stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our BOS branch located in Braintree, MA for an experienced National Customer Relations Account Executive.

We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of team effort. The candidate should also possess the ability to ‘think outside the box’, think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.

The primary focus of this position is to identify, engage, and develop new, inactive, and cross-selling customer opportunities across all Shipco products. This role is responsible for qualifying prospects, facilitating customer onboarding, and nurturing accounts before transitioning them to local Sales teams for continued growth. Additionally, the position supports Outside Sales and Business Development teams by managing internal coordination and administrative tasks, allowing them to focus on customer relationships and revenue growth.

Key Responsibilities

• Customer Onboarding: Coordinate the onboarding of new customers, ensuring a smooth introduction to company services and solutions.
• Account Development: Identify new business opportunities through prospecting, lead generation, and customer engagement.
• Customer Relationship Management: Build and maintain customer relationships to support satisfaction, retention, and growth.
• Sales Support: Assist Outside Sales and Business Development teams with customer needs, sales initiatives, and account development.
• Cross-Selling: Identify opportunities to promote additional logistics products and services to new and existing customers.
• Sales Reporting & CRM: Maintain accurate customer records, monitor account activity, and support sales planning and reporting.
• Internal Collaboration: Work closely with Sales, Operations, Customer Service, and other departments to resolve issues and meet customer needs.
• Marketing Support: Assist with customer communications, marketing initiatives, and promotional activities.

Skills, Knowledge and Expertise

• A minimum of 1-3 years industry experience in export, import operations from a NVOCC or freight forwarder background is preferred – whether ocean/air or both.
• Experience in an inside or outside sales role is preferred.
• Must be proficient in Microsoft Word, Excel, and PowerPoint.
• Must have excellent typing skills.
• Must have excellent verbal and written communication skills.
• Must be detailed orientated, well organized, and skilled in the arts of multi-tasking, follow-up, and adherence to firm deadlines.
• Must be able to function equally well on an independent basis and as part of a team.

Benefits

• We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
• Salary is commensurate with experience.
• We offer medical, dental, life, and vision insurance, STD, and LTD insurance.
• We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.

Shipco Transport is an equal opportunity employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.