National Client Executive: Strategic Client Partnerships

Reliance-Matrix; Atlanta (GA); Hybrid; USD 94,000 - 126,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Medical plans

Health Savings Account

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

Parental Leave

Adoption Assistance

Hybrid work

Tuition Reimbursement

PTO

Volunteer days

Employee Assistance Program

Job summary

Reliance Matrix is seeking a National Client Executive to oversee the end-to-end client experience for large national accounts. You will lead a team of professionals, manage complex client relationships, and leverage service capabilities to exceed expectations.

The role demands expertise in disability, life, FML, state leaves, and ADA, with a focus on retention, renewals, and profitable growth. Strong analytics, negotiation, and cross-functional collaboration are essential.

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years of group insurance client management experience.
• Group Life and Health licenses required.
• MS Office proficiency (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem solving skills.
• Excellent presentation and written/verbal communication skills.
• Ability to multi-task and meet deadlines.
• Experience negotiating complex contracts.
• Experience in client management, sales or underwriting.
• At least 3 years in group insurance including absence management, disability, leaves and life insurance.

Responsibilities

• Drive client renewal strategy for premier client base with input from sales/practice leaders.
• Proactively identify and execute cross-sell opportunities across lines of business.
• Lead merger/divestiture activities with clients for smooth transitions.
• Negotiate complex performance guarantees.
• Analyze client data and discuss downstream impacts of plan changes.
• Develop and implement annual client strategies for persistency and growth.
• Provide ad-hoc reporting and data analysis for brokers and clients.
• Support clients with system changes (HRIS, payroll, vendors).

Skills

Client relationship management

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Negotiation

Time management

Presentation skills

Adaptability

Sales or underwriting experience

Education

Bachelor’s degree in business or related field

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Reliance Matrix is seeking a National Client Executive to oversee the end-to-end client experience for large national accounts. You will lead a team of professionals, manage complex client relationships, and leverage service capabilities to exceed expectations.

The role demands expertise in disability, life, FML, state leaves, and ADA, with a focus on retention, renewals, and profitable growth. Strong analytics, negotiation, and cross-functional collaboration are essential.