Senior Title Claims Supervisor – Attorney-Licensed

First American Financial Corp.; Berwyn (PA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO/paid sick leave

Employee stock purchase plan

Job summary

First American Financial Corp. is seeking a Claims Specialist Supervisor to lead a team of Claims Specialists responsible for investigating, evaluating, and resolving title insurance claims with appropriate authority levels.

You will provide day-to-day leadership, coaching, and performance management, collaborating with Claims Counsel and leadership to escalate complex matters and ensure timely, accurate resolutions aligned with company policies.

Qualifications

• JD required with strong leadership experience in claims management.
• Extensive knowledge of title insurance claims investigation, evaluation, and resolution.
• Prior supervisory or team-lead experience preferred.

Responsibilities

• Lead a team of Claims Specialists, including resource allocation, staffing, onboarding, training, and performance evaluations.
• Provide technical guidance on investigation, coverage analysis, documentation, and resolution of title insurance claims.
• Review and direct claims requiring approval within authority levels.
• Ensure timely, consistent handling per company procedures and standards.
• Escalate complex or high-exposure matters to Claims Counsel and senior leadership.
• Monitor workloads, quality, and service levels; drive process improvements.
• Coach staff to strengthen technical expertise, judgment, and claims-handling capabilities.
• Collaborate with attorneys, underwriting, and operations to facilitate resolution.

Skills

Team leadership

People management

Claims analysis

Communication

Negotiation

Problem-solving

Leadership experience

Education

Juris Doctor degree

Job description

First American Financial Corp. is seeking a Claims Specialist Supervisor to lead a team of Claims Specialists responsible for investigating, evaluating, and resolving title insurance claims with appropriate authority levels.

You will provide day-to-day leadership, coaching, and performance management, collaborating with Claims Counsel and leadership to escalate complex matters and ensure timely, accurate resolutions aligned with company policies.