National Business Support Specialist-Grand Rapids, MI

KEYENCE CORPORATION; Grand Rapids (MI); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Bonus target: $13,391 annually (paid $

Medical benefits

Dental benefits

Vision benefits

401K match

PTO ~4 weeks in year 1

Career growth opportunities

Job summary

KEYENCE CORPORATION in Grand Rapids, MI is seeking a National Business Support Specialist to ensure smooth operation of our sales offices nationwide. This service-oriented role supports sales and administrative functions, coordinating events, managing internal systems, and serving as a liaison between teams and clients.

You will travel monthly to other KEYENCE offices and support national initiatives, while contributing to office meetings, delivering training, and handling customer inquiries

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• High attention to detail and accuracy.
• Ability to lift up to 30 lbs and manage office deliveries.
• Previous experience in customer service or sales support preferred.
• Willingness to travel monthly (1–2 overnight stays).

Responsibilities

• Drive sales culture and support office development to create new business opportunities.
• Maintain a positive and productive office environment.
• Participate in and present during office meetings.
• Manage inbound customer calls and emails related to technical support.
• Coordinate and facilitate training events at customer sites.
• Organize office events, including the annual holiday party.
• Travel monthly to other Keyence offices (1–2 overnight stays).
• Research and share relevant local company news to support sales efforts.
• Maintain and update internal systems with customer and company data.
• Process internal customer requests efficiently and accurately.

Skills

Organizational skills

Communication skills

Interpersonal abilities

Willingness to travel

Tools

Excel

Word

Outlook

Job description

Join KEYENCE as a National Business Support Specialist

Location: Sales Office – Grand Rapids, MI

Total Compensation (Base + Bonus): $60,081

As a National Business Support Specialist, you will play a vital role in ensuring the smooth operation of our sales offices nationwide. This service-oriented position supports both sales and administrative functions, helping to drive business success and enhance customer experience. You’ll coordinate events, manage internal systems, and serve as a key liaison between our teams and clients.

What You'll Do

• Drive sales culture and support office development to create new business opportunities.
• Maintain a positive and productive office environment.
• Participate in and present during office meetings.
• Manage inbound customer calls and emails related to technical support.
• Coordinate and facilitate internal and external training events at customer sites.
• Organize office events, including the annual holiday party.
• Travel monthly to other Keyence offices (1–2 overnight stays) to support national initiatives.
• Research and share relevant local company news to support sales efforts.
• Maintain and update internal systems with customer and company data.
• Process internal customer requests efficiently and accurately.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• High attention to detail and accuracy.
• Ability to lift up to 30 lbs and manage office deliveries.
• Previous experience in customer service or sales support preferred.
• Willingness to travel monthly (1–2 overnight stays).

What We Offer

• Bonus Target: $13,391 annually (performance-based), paid quarterly
• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
• Career Growth: Promote-from-within culture with base and bonus increases

Why KEYENCE?

• Recognized by Forbes as one of the World’s Most Innovative Companies
• A global leader in factory automation and quality assurance solutions
• Operating profit of over 40% for 25 consecutive years
• A culture that invests in your success from day one

KEYENCE is an at-will, Equal Opportunity Employer.