National Accounts Team Lead & Operations Manager

DH Pace; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Generous paid time off

Company-paid life insurance

401(k) with employer match

HSA/FSA options

Voluntary life and critical illness

Job summary

DH Pace Company, Inc. in Olathe, KS seeks an experienced Manager/Account Manager to lead Account Coordinators and Project Administrators in the National Accounts Division. You will coach, train, and motivate the team while serving as the primary face to national clients.

You will drive performance, streamline processes, manage budgets, and strengthen relationships with national accounts. The role demands strong leadership, organizational skills, and focus on service, sales and cost control.

Qualifications

• Bachelor's degree and 2-3 years of direct management experience preferred, or equivalent.
• Fast-paced environment experience with attention to detail and strong organizational skills.
• Experience identifying trends in KPIs and recommending national-scale solutions.
• Prefer experience in service industry focusing on service, sales and cost control.
• Proficiency in Excel, Word, Access and Outlook is a must.

Responsibilities

• Provide leadership and general management of Account Coordinators/Project Administrators, including performance monitoring and development.
• Develop and implement operational process improvements to reduce costs and increase profitability.
• Monitor budgets with Operations Management to meet objectives.
• Collaborate with internal departments to ensure National Account customer needs are fulfilled and communications stay clear.
• Conduct employee performance reviews and provide coaching with improvement plans.
• Develop relationships with National Account Customers and coordinate timely issue resolution and updates.

Skills

People management

Analytical thinking

Excel

Organization

Education

Bachelor's degree

Tools

Outlook

Word

Access

Job description

DH Pace Company, Inc. in Olathe, KS seeks an experienced Manager/Account Manager to lead Account Coordinators and Project Administrators in the National Accounts Division. You will coach, train, and motivate the team while serving as the primary face to national clients.

You will drive performance, streamline processes, manage budgets, and strengthen relationships with national accounts. The role demands strong leadership, organizational skills, and focus on service, sales and cost control.