National Accounts Relationship Manager

Coldspring; Cold Spring (MN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health

Dental

Optical

Medical FSA/HSA

Dependent Care (FSA)

Basic Life Plan

Short Term Disability

Long Term Disability

401K with Company Match

Profit Sharing (ROA)

PTO (Vacation)

Holidays

Jury Duty

Funeral Leave

Job summary

Coldspring seeks a National Accounts Relationship Manager to retain, grow, and maximize profitability for assigned strategic accounts. You will develop and execute account plans, build relationships across customer organizations, and coordinate cross-functional execution to fulfill commitments.

The role drives sales, profitability, and customer experience objectives while supporting new national accounts and collaborating with Sales leadership and internal teams.

Qualifications

• Bachelor's Degree in Business or related field (or combination of job-related experience).
• 5 years of industry related experience.
• Ability to learn and communicate Coldspring products and industry information.
• Proficiency with CRM systems, Microsoft Excel, PowerPoint, Word, JDE, and other systems.
• Strong organizational skills and multi-priority management.
• Ability to coordinate complex initiatives across internal functions.
• Strong relationship-building across customer and internal teams.

Responsibilities

• Develop and execute strategic account plans for assigned accounts.
• Set sales, profitability, retention, and growth goals.
• Develop accurate sales forecasts and maintain visibility to opportunities and risks.
• Build strong relationships with key customer stakeholders.
• Coordinate with internal teams to fulfill customer requirements and commitments.
• Identify opportunities to expand Coldspring's products and services within accounts.
• Lead pricing, contract, and rebate discussions with Sales leadership.
• Collaborate with Directors and Regional Managers to align national account strategies.
• Coordinate cross-functional teams for customer program execution.
• Monitor customer experience and drive continuous improvement.
• Lead periodic business reviews with customers.

Skills

Relationship Mgmt

Strategic planning

Sales forecasting

CRM proficiency

Communication skills

Negotiation

Education

Bachelor's Degree in Business or related field

Tools

CRM systems

Excel

PowerPoint

JDE

Job description

Description

Status: This is a full-time; salaried position
Hours: Monday - Friday: 8am - 5pm

Benefits Offered to Full-time Employees:

• Health
• Dental
• Optical
• Medical FSA/HSA
• Dependent Care (FSA)
• Basic Life Plan
• Short Term Disability
• Long Term Disability
• 401K with Company Match
• Profit Sharing (ROA)
• PTO (Vacation)
• Holidays
• Jury Duty
• Funeral Leave

JOB SUMMARY

The National Accounts Relationship Manager is responsible for the retention, growth, profitability, and overall relationship management of assigned strategic accounts. This position develops and executes account plans, builds relationships across customer organizations, identifies growth opportunities, coordinates cross-functional execution, and ensures customer commitments are fulfilled. The role also supports the development of selected prospective national accounts and is accountable for achieving assigned sales, profitability, customer experience, and strategic growth objectives.

WHAT YOU'LL BE DOING

• Develop and execute strategic account plans for each assigned account that align customer priorities with Coldspring's corporate objectives.
• Establish sales, profitability, retention, and growth goals for assigned accounts; monitor performance and implement actions necessary to achieve established objectives.
• Develop accurate sales forecasts and maintain visibility to account opportunities, projects, risks, and anticipated businesses.
• Develop and maintain strong relationships with key customer stakeholders to understand their business needs, priorities, and opportunities and support long-term partnerships and continued growth.
• Serve as the primary point of contact for assigned accounts and coordinate with internal teams to ensure customer requirements, commitments, and expectations are effectively communicated and fulfilled.
• Identify and pursue opportunities to expand Coldspring's products, services, programs, and share of business within existing accounts.
• Develop selected prospective national accounts in alignment with Coldspring's strategic growth priorities.
• Analyze account performance, sales trends, product mix, market opportunities, and competitive activity to support account strategy and business decisions.
• Lead or support pricing, contract, rebate, and other strategic discussions in partnership with Sales leadership and appropriate internal teams and within established approval guidelines.
• Collaborate with the Director of Sales and Regional Sales Managers to ensure national account strategies and initiatives are aligned with broader sales plans and executed consistently across the organization.
• Partner with Sales, Customer Support, Marketing, Operations, Finance, and other internal teams to coordinate the successful execution of customer programs, projects, and commitments.
• Monitor the overall customer experience for assigned accounts, identify significant or recurring issues, and coordinate with appropriate internal teams to drive resolution and continuous improvement.
• Lead periodic customer business reviews to evaluate performance, address priorities, identify opportunities, and strengthen long-term partnerships.
• Coordinate the development and delivery of customer training related to Coldspring products, programs, sales tools, and systems.
• Maintain awareness of industry trends, customer strategies, competitive activity, and market developments that may affect assigned accounts or create new business opportunities.
• Maintain current knowledge of Coldspring products, capabilities, systems, and industry developments through ongoing professional development and independent learning.
• Regular domestic travel required to support assigned accounts and business objectives

Requirements

• Bachelor's Degree in Business or related field (or combination of job-related experience)
• 5 years of industry related experience
• Demonstrated ability to learn, adapt, and perform effectively in changing business environments.
• Professional sales or account management training is required.
• Ability to learn and effectively communicate Coldspring products, capabilities, systems, and relevant industry information.
• Proficiency with CRM systems, Microsoft Excel, PowerPoint, Word, JDE, and other applicable business systems.
• Strong organizational skills with demonstrated ability to manage multiple priorities and maintain effective follow-through.
• Ability to coordinate complex initiatives involving multiple internal functions and customer stakeholders.
• Demonstrated ability to build relationships effectively across customer and internal organizations.
• Strong written, verbal, presentation, and relationship-management skills.
• Ability to analyze sales, profitability, forecasting, and customer performance information and translate insights into action.
• Strong commercial, financial, negotiation, and problem-solving skills.
• Demonstrated ability to develop and execute strategic account plans.

MAKE YOUR MARK AND MAKE IT LAST

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please call or text Karissa Lintgen at 320-685-4681 or email Karissa at [e-mail] for assistance.

COLDSPRING IS A VETERAN-FRIENDLY, WELLNESS ORIENTED, TOBACCO-FREE COMPANY.

Coldspring is an Affimative Action Employer, including Veterans and Individuals with Disabilities.