Customer Account Associate

Nestlé; Arlington (VA); On-site; USD 67,000 - 97,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Bonus eligibility

Job summary

Nestlé Waters & Premium Beverages in Arlington, VA seeks a Customer Account Associate to support the Account Directors and Managers in achieving annual sales goals. You will manage distributor relations, administer customer accounts, and ensure smooth systems operations across the team.

Responsibilities include trade auditing, deduction management, coordinating with Sales Finance, and preparing reports. Attention to detail, organization, and strong communication are essential for success in this

Qualifications

• Bachelor's degree preferred, or 1-2 years of relevant work experience.
• Previous experience in an administrative or support role is preferred.
• Proficient in Microsoft Office Suite with strong organizational abilities.
• Familiarity with SharePoint and collaboration tools is a plus.

Responsibilities

• Trade auditing/analysis, including deductions, fines, and claims.
• Support Account Management and Sales Finance leadership on deductions.
• Manage post-audit claims and respond to/dispute claims with vendors.
• Coordinate with account managers and revenue growth management teams.
• Maintain customer forms, data in systems, and automated reports.
• Assist in item setup, price points, and contract management in Osprey.

Skills

Administrative support

Organizational skills

Attention to detail

Communication skills

Independent work

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

SharePoint

Job description

At Nestlé Waters & Premium Beverages (NW&PB), we're all working towards the same goal - crafting every sip to enrich the lives of our consumers. We are a global business focused on brands such as San Pellegrino, Maison Perrier, Acqua Panna, and Essentia. We cultivate icons and craft experiences that elevate everyday living. Our culture fosters agility, ownership, passion, and a winning mindset. We value CARE, GRIT, CONNECTION, and INGENUITY. Teammates are empowered to make bold contributions, gain global and diverse experiences, and explore enriching career opportunities. If you are a purpose-driven professional excited to build new business solutions you will make a real impact on this team.

Joining Nestlé Waters & Premium Beverages means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. Be part of a global business as we continue to unlock the future of beverages designed for modern wellbeing.

This position is not eligible for Visa Sponsorship.

Position Summary

The Customer Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team.

Job Duties/Responsibilities

Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work)

• Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
• Management of Customer post-audit claims
• Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
• Participate in customer meetings to resolve claims with third party vendors
• Deduction Workflow Administrative Management
• Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
• Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
• Drive collections of unauthorized deductions and application credits from the customer
• Support Customer Metric Forecasting
• Post Audit Disputes

Customer Distributor Support

• Communicate with Nestlé Retail Services regarding logistics and distribution activities
• NRS Workbooks/Service for CAMS & Sell sheets
• Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
• Fix broken connections between distributors and customer back end
• Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.

Customer Account Team Support & Systems Administration

• Manage customer forms, ensuring accurate and up to date information.
• Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
• Attendance and travel to industry events, and internal business planning meetings with account team leadership
• Assist with item setup, including entering relevant data into the Osprey system
• Maintain price point information for products, ensuring accuracy and consistency.
• Support the team in setting up new items in the systems.
• Maintain responsibility for automated customer reports
• Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
• Retailer Dates Forms
• Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
• Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
• Price Deal discrepancies Management
• Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
• Promotional contracts management of work in customer system
• Create next period's promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
• Manage sample ordering process and track sample inventory

Education Requirements

• Bachelor's degree preferred, or 1-2 years of relevant work experience

Experience & Skills Requirements

• Previous experience in an administrative or support role is preferred
• Strong organizational and time management skills
• Excellent attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with SharePoint and other collaboration tools is a plus
• Ability to work independently and prioritize tasks effectively
• Strong communication and interpersonal skills

Salary: $67,000.00 to $97,000.00 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 423444

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