National Accounts Field Technician – Electrical & Li‑Ion

HC Forklift America Corp; Austin (TX); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Company holidays

Training opportunities

Career growth

Descrizione del lavoro

Hangcha's Customer Care team in Austin, TX seeks a seasoned Key Account Service Technician to provide hands-on diagnostics, repairs, and exceptional service for national accounts. The role focuses on battery-powered and diesel heavy equipment, requiring strong electrical diagnostic skills and practical field experience.

You will work on site at customer locations, document repairs, and collaborate with Parts, Warranty, and PDI to ensure timely issue resolution and clear communication across

Competenze

• Associate degree or technical certification in a related field.
• 5+ years of technical field experience with forklifts or mobile industrial equipment.
• Strong proficiency in electrical diagnostics, particularly with lithium‑ion batteries, chargers, and control systems.
• Experience with diesel engines, hydraulics, and mechanical systems preferred.
• Ability to read and interpret electrical schematics and mechanical diagrams.
• Must hold a current forklift certification or be able to obtain one upon hire.
• Valid driver’s license with a clean driving record.
• Must represent HCFA professionally and demonstrate strong interpersonal communication skills.

Mansioni

• Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, focusing on battery-operated and lithium-ion equipment.
• Troubleshoot and repair diesel and heavy-equipment components as required.
• Provide technical expertise and support on all Hangcha equipment types—LP, Gas, Diesel, and Electrical/Lithium‑Ion systems.
• Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities.
• Collaborate with Senior Service Representatives, HCFA Management, and cross‑functional departments to ensure timely and accurate communication of issues and resolutions.
• Assist with product and quality investigations, including identifying root causes and recommending corrective actions.
• Support warranty and parts processes by communicating field data and component feedback.
• Ensure compliance with OSHA and company safety standards, identifying opportunities for improved technician safety practices.
• Participate in assigned technical training sessions to maintain product expertise.
• Provide after‑hours phone support as required by the assigned national account.
• Perform other related duties as assigned by management.

Conoscenze

Electrical diagnostics

LI-ion battery tech

Diesel/heavy equipment knowledge

Schematic reading

Customer service focus

Formazione

Associate degree or technical certification

Strumenti

Electrical schematics

Descrizione del lavoro

Hangcha's Customer Care team in Austin, TX seeks a seasoned Key Account Service Technician to provide hands-on diagnostics, repairs, and exceptional service for national accounts. The role focuses on battery-powered and diesel heavy equipment, requiring strong electrical diagnostic skills and practical field experience.

You will work on site at customer locations, document repairs, and collaborate with Parts, Warranty, and PDI to ensure timely issue resolution and clear communication across