National Accounts Forklift Field Technician

HC Forklift America Corporation; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package including health

401(k)

Paid time off and holidays

Job summary

HC Forklift America Corporation, based in Charlotte, NC, is seeking a skilled Key Account Service Technician to support national accounts and customer care. The role emphasizes hands-on electrical diagnostics, battery technology, and the operation of forklift equipment at customer sites.

You will diagnose and repair battery-powered, diesel, and other heavy industrial equipment, maintain detailed service records, and coordinate with Parts, Warranty, and PDI teams to ensure timely resolutions.

Qualifications

• Associate degree or technical certification or hands-on experience.
• 5+ years of technical field experience with forklifts or mobile industrial equipment.
• Strong proficiency in electrical diagnostics, particularly with lithium-ion batteries, chargers, and control systems.
• Experience with diesel engines, hydraulics, and mechanical systems preferred.
• Must hold a current forklift certification or be able to obtain one upon hire.
• Valid driver’s license with a clean driving record.
• Excellent verbal and written communication skills.
• Proven ability to prioritize multiple tasks and manage time effectively.

Responsibilities

• Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, with a focus on battery-operated and lithium-ion equipment.
• Troubleshoot and repair diesel and heavy-equipment components as required.
• Provide technical expertise and support on all Hangcha equipment types — LP, Gas, Diesel, and Electrical/Lithium-Ion systems.
• Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities.
• Collaborate with Senior Service Representatives, HCFA Management, and cross-functional departments to ensure timely and accurate communication of issues and resolutions.
• Assist with product and quality investigations, including identifying root causes and recommending corrective actions.
• Support warranty and parts processes by communicating field data and component feedback.
• Ensure compliance with all OSHA and company safety standards, identifying opportunities for improved technician safety practices.
• Participate in assigned technical training sessions to maintain product expertise.
• Provide after-hours phone support as required by the assigned national account.
• Perform other related duties as assigned by management.

Skills

Electrical diagnostics

Lithium-ion batteries

Forklift experience

Diesel engines

Hydraulics

Schematic reading

Driver's license

Documentation

Safety compliance

Team collaboration

Education

Associate degree or technical certification

Tools

Microsoft Office

Cloud-based reporting

Job description

HC Forklift America Corporation, based in Charlotte, NC, is seeking a skilled Key Account Service Technician to support national accounts and customer care. The role emphasizes hands-on electrical diagnostics, battery technology, and the operation of forklift equipment at customer sites.

You will diagnose and repair battery-powered, diesel, and other heavy industrial equipment, maintain detailed service records, and coordinate with Parts, Warranty, and PDI teams to ensure timely resolutions.