National Account Manager

CAMP Facility Services, LLC; Marietta (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid holidays

Community service day off

Referral bonuses

Tuition reimbursement

Advancement opportunities

Job summary

CAMP Facility Services, LLC in Marietta, GA seeks a National Account Manager to lead relationships with national and regional clients, coordinating across operations, marketing, estimating, and contracts. Drive growth, profitability, and high-quality service delivery while tailoring solutions to client requirements.

The role requires strategic thinking, cross-functional collaboration, and the ability to manage large accounts across multiple states.

Qualifications

• Proven experience in account management with national or regional clients.
• Strong negotiation, relationship-building and interpersonal skills.
• Proficient in sales planning, forecasting and market analysis.
• Excellent collaboration and communication across diverse teams.
• Knowledge of contracts, risk assessment and client-specific requirements.
• Travel regionally and nationally 50-75% as required; driving record acceptable.

Responsibilities

• Build and sustain strong personal connections with key national client representatives through face-to-face interactions.
• Foster strong client relationships by leveraging feedback and competitive insights.
• Develop and implement strategies to manage and grow relationships with National Accounts across 5+ states.
• Secure our position as an authorized vendor with all clients and ensure status is current.
• Act as primary contact for national decision-makers within client organizations.
• Create sales plans aligned with organizational goals and revenue forecasting.
• Coordinate with marketing to build event budgets for national partners.
• Set annual goals based on market availability and location capabilities.
• Collaborate with internal teams to align client needs with capabilities.
• Introduce local partners of national accounts to Sales Executives in each location.
• Follow up on proposals and provide support for local projects as needed.
• Address client-specific requirements while maintaining service delivery consistency.
• Conduct negotiations to secure favorable contracts; vet contracts with risk team.
• Analyze market trends, competitor activities, and client insights to refine strategies.
• Address and resolve issues with national accounts to ensure satisfaction and retention.
• Provide accounts receivable support for national accounts.
• Monitor account performance against targets and KPIs; adjust strategies.
• Deliver weekly reports on account status and market conditions.
• Provide training and mentorship to team members to enhance effectiveness.
• Other duties as assigned.

Skills

Account management

Negotiation

Relationship building

Sales planning

Forecasting

Market analysis

Collaboration

Communication

Problem solving

Contracts knowledge

Risk assessment

Construction knowledge

CRM systems

Salesforce

OSHA certification

IICRC standards

ADA compliance

Time management

Travel flexibility

Driving record

Tools

Salesforce

Job description

Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.

Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.

Why join our CAMP?

Our employees are encouraged to take advantage of an array of benefits and opportunities, including:

• Health Benefits - Medical, Dental & Vision
• 401K and Company Match Benefits
• Paid Holidays, Vacation, and Personal Time Off
• 1 Paid Day Off for Community Service
• Employee Referral Bonuses
• Tuition Reimbursement
• Advancement Opportunities

Position Summary

The National Account Manager (NAM) is a strategic leadership role responsible for managing and cultivating strong relationships with national and regional client representatives, including construction, maintenance, facilities teams, and operations/management teams. This position is vital for driving growth and profitability, ensuring both client satisfaction and organizational success. The NAM will work across multiple departments to deliver consistent, high-quality service while tailoring solutions to meet client-specific requirements.

Responsibilities

• Build and sustain strong personal connections with key national client representatives through face-to-face interactions, fostering trust and loyalty to strengthen long-term partnerships.
• Foster strong client relationships by leveraging feedback and competitive insights, ensuring we remain their trusted partner for final considerations.
• Develop and implement strategies to manage and grow relationships with National Accountsand theirnational level partners(10,000+ units across 5+ states).
• Secure our position as an authorized vendor with all clientsand ensure our status is current and active.
• Act as the primary point of contact for keynationaldecision-makers within client organizations.
• Create sales plans aligned with organizational goals, including revenue forecasting for national accounts.
• Coordinate with marketingto build an event budget for our national partners.
• Set annual goals based on market availability and location capabilities (10%-20% market share in emerging locations, 25%-75% in established locations).
• Partner with internal teams (local account managers, marketing, estimating, operations, accounting, business development, contracts, and risk management) to ensure client needs align with organizational capabilities.
• Introduce the local partners of national accounts to the Sales Executives in each location.
• Follow up on all proposals to ensure they are submittedand received by the client.Providesupport and expertise for local projects as needed.
• Address client-specific requirements while maintaining overall consistency in service delivery.
• Conduct high-level negotiations to secure favorable contracts for both clients and the organization.
• Vet contracts in collaboration with the risk management team before finalizing agreements.
• Analyze market trends, competitor activities, and client insights to refine strategies and enhance market positioning within the multifamily industry.
• Address and resolve significant issues with national accounts to ensure customer satisfaction, retention, and repeat business.
• Provide accounts receivable support for all national accounts.
• Monitor account performance against established targets and KPIs, adjusting strategies to achieve annual goals.
• Provide training and mentorship to team members (Local Account Managers, Business Development, Estimators) to enhance overall team effectiveness.
• Deliver weekly reports on account status, sales performance, and market conditions during all-sales meetings.
• Other duties as assigned.

Knowledge, Skills, Ability, Qualifications & Experience

• Proven experience in account management, preferably with national or regional clients in the multifamily or related industry
• Strong negotiation, relationship-building, and interpersonal skills
• Proficient in sales planning, forecasting, and market analysis
• Excellent collaboration and communication abilities across diverse teams
• Problem-solving mindset with a focus on customer satisfaction and business retention
• Strong knowledge ofcontracts, risk assessment, and client-specific requirements
• Expertise in roofing, painting, interiors, exteriors, andmitigation/restoration services
• Ability to develop and qualify scopes of work with construction knowledge
• Proficiency in Salesforce or similar CRM systems
• OSHA certification (or ability to become certified) and familiarity with IICRC standards
• Excellent communication skills, both verbal and written
• Knowledge of local construction pricing and regulations (ADA, IBC)
• Self-starter with a strong work ethic, resourcefulness, and attention to detail
• Experiencein negotiating and managing a sale process
• Strong organizational and time management skills
• Possess excellent attention to detail
• Ability to make sound decisions that positivelyaffect projectandprofitoutcomes
• Must be ableto travel regionallyand nationally as required, typically 50-75% of the time
• Must be abletowork overtime as neededto ensure job success
• Must have asatisfactory driving record per insurance requirements