National Account Service Coordinator

Pacific Staffing, LLC; Wilsonville (OR); On-site; USD 55,000 - 70,000; Full time

Job summary

A staffing agency in Oregon is seeking a National Account Service Coordinator to manage service requests and maintain communication with vendors and customers. Responsibilities include coordinating work orders, handling invoicing, and ensuring compliance with policies. Ideal candidates have strong documentation skills and project administration experience, preferably in a construction or trades environment. This position offers a salary range of $55,000-$70,000 and operates Monday through Friday from 7am-4pm.

Qualifications

• Experience in coordinating service work orders, preferably in construction/trades.
• Ability to create clear scopes and itemized labor quotes.
• Skilled at managing multiple stakeholders in service requests.

Responsibilities

• Manage National Account service requests from intake through closeout.
• Create and track work orders; ensure timely job progression.
• Coordinate with subcontractors and vendors for compliance documentation.
• Communicate job status and ensure compliance with billing requirements.
• Maintain organized job files with quotes, invoices, and documentation.

Skills

Experience coordinating service work orders

Strong quoting and documentation skills

Comfortable working with manufacturers and vendors

High attention to detail

Strong written and verbal communication

Proficiency with spreadsheets and CRM systems

Job description

National Account Service Coordinator

Location: Wilsonville, OR

Pay: $55,000-$70,000

Schedule: Monday-Friday 7am-4pm

This is a Temp-to-Hire position!

Position Summary

The National Account Service Coordinator is responsible for coordinating work orders, quoting, vendor/subcontractor management, customer communication, and invoicing for National Account service requests. This role ensures all documentation and billing practices align with the company's National Account Service Policy, including itemized labor, material list requirements, and mandatory photo documentation for every site visit.

Core Responsibilities

• Manage National Account service requests from intake through closeout.
• Create, track, and update work orders; coordinate scheduling and field communication to ensure jobs move forward efficiently.
• Request quotes and lead times from manufacturers; follow up to support timely approvals and material procurement.
• Prepare company quotes for additional work with clear, itemized labor and detailed scope descriptions.
• Coordinate with subcontractors and vendors (applications, COIs, W9s, and compliance documents as needed) to support National Account work.
• Communicate job status, quote needs, and documentation requirements with customers, technicians, vendors, and internal stakeholders.
• Submit invoices promptly and ensure invoices align with policy requirements (including initial visit labor invoicing when applicable).
• Maintain organized job files: quotes, invoices, manufacturer correspondence, material lists, and photo documentation.

Qualifications & Skills

• Experience coordinating service work orders, dispatch, or project administration (construction/trades service preferred).
• Strong quoting and documentation skills; ability to write clear scopes and itemize labor.
• Comfortable working with manufacturers, vendors, and subcontractors; strong follow-up habits.
• High attention to detail, especially around policy compliance and billing accuracy.
• Strong written and verbal communication; able to coordinate multiple stakeholders.
• Proficiency with spreadsheets and service management/CRM systems; ability to keep information organized and current.

Application

Simply apply to this posting or email your resume to [e-mail].