National Account Manager – Cigna Healthcare – Remote

Cigna; United States; Remote; USD 80,000 - 135,000; Full time

Job summary

Cigna is seeking a National Account Manager to oversee operational performance and strategy for large client accounts. This role involves managing relationships, enhancing client satisfaction, and ensuring Cigna's service delivery aligns with clients' needs. Ideal candidates will have extensive experience in healthcare and account management, plus strong communication skills.

Benefits

Health coverage (medical, vision, dental, behavioral health)

401(k) with match

Paid life insurance

Tuition reimbursement

At least 18 days paid time off

Qualifications

• Strong strategic and financial acumen.
• Excellent verbal and written communication skills.
• Ability to work independently and foster relationships.

Responsibilities

• Oversee operational performance and strategy for clients.
• Develop service strategies supporting large client benefit programs.
• Collaborate on client experience enhancement strategies.

Skills

Communication

Negotiation

Leadership

Critical Thinking

Planning

Organizational Skills

Education

College degree or 5+ years of related experience

3+ years in healthcare/managed care

Job description

Candidate must be based in Arizona, Colorado, Washington, or California.

The National Account Manager (NAM) will oversee overall operational performance, strategy, and execution for Cigna clients with 5,000+ employee lives. Responsibilities include developing and executing service strategies supporting large client global benefit programs, wellness, and employee relations, as well as Cigna's persistency, membership growth, and earnings targets. The NAM manages business relationships, collaborates across product and operational lines, and ensures systems and processes meet client and customer needs to drive organizational efficiency.

Ideal candidate will have:

• College degree or 5+ years of related experience, preferred
• 3+ years in healthcare/managed care, including product knowledge, underwriting, risk and financial analysis, marketing, sales, account management, and operational knowledge
• Excellent communication, negotiation, influencing skills, and courage
• Strategic and financial acumen; ability to grow the book of business in partnership with NAE
• Strong planning and organizational skills; ability to prioritize and drive results
• Ability to foster relationships and demonstrate leadership in a matrix environment
• Excellent verbal and written communication; confident presenter
• Ability to work independently
• Critical thinking and execution skills
• Necessary licenses obtained

Duties include:

• Supporting growth, profitability, and retention through effective service and account management
• Collaborating on benefit, service, and relationship strategies to enhance customer and client experience
• Maintaining market knowledge and promoting Cigna's services in retail or client settings
• Partnering with NAE on retention, growth, and satisfaction strategies across multiple product lines
• Engaging in renewal activities, RFPs, and reporting
• Developing trusted relationships with clients and consultants
• Maintaining in-depth knowledge of Cigna products and services
• Staying informed on healthcare legislation and compliance
• Leading dental reporting and analytics
• Implementing consumerism strategies to promote enrollment and behavior change
• Understanding underwriting principles
• Leveraging resources for client needs and solutions
• Representing Cigna at market events
• Managing provider networks and communication

For remote work, internet must be broadband or fiber with at least 10Mbps download and 5Mbps upload speeds. The salary range is $80,900 - $134,800 annually, depending on experience and location, with potential eligibility for an annual bonus.

Benefits include health coverage (medical, vision, dental, behavioral health), 401(k) with match, paid life insurance, tuition reimbursement, at least 18 days paid time off, and holidays. More details are available at Life at Cigna Group.

About Cigna Healthcare:

Cigna Healthcare, part of The Cigna Group, advocates for better health at every life stage, guiding and empowering customers to make informed health choices. Join us to grow and improve lives.

We consider applicants without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics.

If you need accommodations for the application process, email: [e-mail]. Please do not send resumes or updates to this email.

The Cigna Group maintains a tobacco-free policy and may not hire tobacco/nicotine users where legally permitted. Candidates with criminal histories will be considered in accordance with applicable laws.