National Account Manager – Cigna Healthcare – Remote

The Cigna Group; Scottsdale (AZ); Remote; USD 80,000 - 135,000; Full time

Job summary

The Cigna Group is seeking a skilled National Account Manager to oversee operational performance and strategy for their clients. The ideal candidate will have significant healthcare experience, excellent communication and negotiation skills, and a proven track record in account management. This position plays a critical role in supporting clients' benefit programs and achieving growth targets.

Benefits

Comprehensive benefits including medical, vision, dental

401(k) plan

Tuition reimbursement

Paid time off and holidays

Qualifications

• 3+ years in healthcare/managed care preferred.
• Ability to foster strong working relationships.
• Must obtain necessary licenses.

Responsibilities

• Support the organization in achieving net medical membership growth.
• Collaborate on account retention and satisfaction strategies.
• Lead dental reporting and analytics.

Skills

Excellent communication

Negotiation

Strategic planning

Leadership

Critical thinking

Education

College Degree or equivalent related experience

Job description

Candidate needs to be based in Arizona, Colorado, Washington, or California.

The National Account Manager (NAM) will have responsibility for the overall operational performance, strategy, and execution for Cigna clients with 5,000+ employee lives. Primary responsibilities include developing and executing broad service strategies to support large client global benefit programs, wellness, and employee relations goals, as well as Cigna's persistency, membership growth, and earnings targets. The NAM effectively manages business relationships, collaborates, and communicates across all product and operational lines to ensure systems and processes meet client and customer needs, and drive organizational efficiency.

Ideal candidate will have a combination of:

• College Degree or 5+ years of equivalent related experience (preferred)
• 3+ years in healthcare/managed care, including product knowledge, underwriting principles, risk and financial analysis, marketing, sales, account management, and administrative operations
• Excellent communication, negotiation, influencing skills, and courage
• Strategic and financial savvy; ability to partner with NAE to grow the book of business
• Strong planning and organizational skills; ability to plan for both short and long-term priorities and results
• Ability to foster strong working relationships and demonstrate leadership in a matrixed environment
• Excellent verbal and written communication skills; confident and credible presentation abilities
• Ability to work independently
• Examples of critical thinking and execution skills
• Must obtain necessary licenses

Duties and Responsibilities:

• Support the organization in achieving net medical membership growth, profitability, and persistency through effective service oversight, account retention, and management strategies
• Collaborate with Advocacy partners on benefit, service, and relational strategies to enhance customer and client experience
• Maintain market knowledge on service trends and differentiators; able to promote Cigna’s services in retail or client discussions
• Work with NAE on account retention, growth, and satisfaction strategies, including multi-product collaboration
• Collaborate on renewal activities, RFPs, and geo access reporting/analysis
• Develop and maintain trusted relationships with clients and consultants, proactively engaging on needs and goals, leveraging Cigna’s capabilities
• Maintain in-depth knowledge of Cigna products/services across all lines
• Stay informed on Healthcare Reform legislation and compliance, articulating impacts confidently
• Lead dental reporting, analytics, and presentations
• Implement consumerism strategies to drive enrollment and customer behavior change, including communication campaigns and events
• Understand and apply underwriting principles
• Leverage resources to meet onsite client needs, providing creative solutions for optimal outcomes
• Represent Cigna at market events
• Manage healthcare provider networks and client-specific network activities

For remote work, internet must be broadband or fiber optic with at least 10Mbps download/5Mbps upload speeds.

Anticipated salary range is $80,900 - $134,800 annually, depending on experience and location, with eligibility for an annual bonus.

We offer comprehensive benefits including medical, vision, dental, well-being programs, 401(k), life insurance, tuition reimbursement, paid time off, and holidays. More details at Life at Cigna Group.

About Cigna Healthcare:

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage, guiding customers through the healthcare system to make informed health decisions. Join us to drive growth and improve lives.

We consider all qualified applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, ancestry, marital status, genetic information, public assistance status, citizenship, or other protected characteristics.

For reasonable accommodation, contact [e-mail]. Do not email this address for application updates or resumes.

The Cigna Group maintains a tobacco-free policy and may not hire tobacco/nicotine users in certain states unless enrolled in a cessation program. This includes states like Arizona, Washington, and others listed.

Qualified applicants with criminal histories will be considered consistent with applicable laws.