National Account Manager - Agency

United Airlines; Chicago (IL); Hybrid; USD 96,000 - 131,000; Full time

Job summary

United Airlines is seeking a National Account Manager to enhance client relationships and drive revenue growth. This role emphasizes strong negotiation skills and the ability to analyze market data. Candidates should be proficient in MS Office and possess 5+ years of airline management experience. Join us to help define what’s next in the airline industry.

Benefits

Comprehensive health benefits

401(k) plan

Flight privileges

Qualifications

• 5+ years of sales/airline management experience required.
• Demonstrated general business acumen and financial aptitude.
• Ability to cultivate business partnerships.

Responsibilities

• Lead headquarters and regional relationships with National/Regional travel management companies.
• Conduct in-depth data analysis and create client solutions.
• Oversee and coach direct reports to achieve performance goals.

Skills

Strong communication

Analytical skills

Negotiating skills

Education

Bachelor's Degree or equivalent work experience

Tools

MS Office Suite

Salesforce/CRM system

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

Key Responsibilities:

The National Account Manager leads the headquarters and regional relationships with United’s National/Regional travel management companies, with annual revenue between $500M and $1B.They negotiate incentive agreements and are responsible for budgeting and usage of co-op funds valued in the hundreds of thousands of dollars, as well as travel funds and Sales Tools.Their primary focus is to increase revenue, share and maximize ROI through analysis, customer incentives, contract agreements and account management. They demonstrate exceptional understanding of their customer base, incentive structure and networks with key influencers throughout their organization. They utilize consultative selling and leadership accessibility to build strong, trust-based relationships within client hierarchy to establish self/company as critical strategic business partner.

• Increased revenue, share, and overall contract performance with a focus on high yield domestic, international, corporate and leisure revenues. Agreements, initiatives, and events are calibrated to maximize performance against business objectives.
• Conducts in-depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyalty. Conducts high quality account reviews, establishes aggressive but reasonable goals and consistently monitors and drives goal achievement. Taking ownership of assigned areas within the TMC portfolio.
• Effectively navigates within the client's organization to build relationships and credibility throughout the management hierarchy and across relevant divisions. Creates and delivers high quality client-facing presentations and acts as a trusted advisor and key business partner.
• Collaborates with Field Sales teams and internal stakeholders to implement programs and activities that maximize the effectiveness of agency incentives and business development agreements at a local level.
• Leverages participation in high-visibility activities such as executive joint calls, advisory boards, industry and company sponsored events to communicate our strategic objectives, enhance relationships, and drive client loyalty
• Oversees and provides day-to-day coaching and leadership support for 1-2 direct reports. Articulates clear objectives and directs the team's work activities to achieve goals and maximize business results.

Note: This position provides for a remote work arrangement, with preference toward candidates in Chicago, IL; Houston, TX; Denver, CO; Newark, NJ; New York City, NY; or Washington, D.C./Dulles. This position will be required to travel up to 50% of the time.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's Degree or equivalent work experience
• 5+ years of sales/airline management experience
• Foundational understanding of airline sales or travel agency sales
• Demonstrated general business acumen and financial aptitude
• Strong communication, analytical and negotiating skills
• Ability to create and deliver customer-facing presentations
• Ability to cultivate business partnerships
• Aggressive, energetic, results orientation
• Proficiency in key business computer applications (MS Office Suite)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• MBA or advanced degree
• CTE/GLP
• Experience leading or mentoring a team
• Knowledge and user experience of the company’s systems and data sources used within Sales
• Salesforce/CRM system experience
• Ability to quickly learn and leverage digital and social selling tools
• Experience or knowledge in Finance, Network Planning, Revenue Management, Marketing, Loyalty or Alliances

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [e-mail] to request accommodation.

The base pay range for this role is $96,045.00 to $130,900.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [e-mail] to request accommodation.