National Account Manager

City Wide Facility Solutions; United States; Remote; USD 90,000 - 135,000; Full time

Job summary

City Wide Facility Solutions is seeking an Account Manager to maintain quality control leadership and manage national accounts. This role involves being the primary point of contact for clients, ensuring their needs are met while achieving company targets. The ideal candidate will have experience in account management and a strong focus on client satisfaction.

Benefits

Competitive compensation structure

Comprehensive benefits including medical, dental, and vision

401k

Paid time to support charities

Qualifications

• 3-5 years of account management experience in a C-level client-facing environment.
• 1-2 years of experience developing programs to sell ancillary services.
• National Accounts experience a plus but not required.

Responsibilities

• Serves as the primary point of contact for assigned national accounts.
• Proactively manages CRM to meet client satisfaction objectives.
• Achieves metrics set forth by management including client satisfaction and retention.

Skills

Client Relationship Management

Proactive Communication

CRM Management

Problem Solving

Account Growth Strategies

Education

Bachelor's degree preferred

Associate's degree preferred

Job description

Get AI-powered advice on this job and more exclusive features.

Do you thrive on building meaningful relationships with key clients as the primary point of contact for all needs. If so, you may be a great fit with us at City Wide Facility Solutions. The Account Manager is responsible for maintaining quality control leadership, monthly client reporting, and day to day management of assigned national accounts while being in full support of Franchisees.

This position will represent the entire range of company products and services to assigned national accounts, while being a single point of contact, and ensuring customers' needs and expectations are met by the company in a timely manner.

City Wide Facility Solutions is a leader in the building maintenance industry serving the Kansas City area for over 60 years! Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.

Essential Functions:

• Serves as the primary point of contact for assigned national accounts
• Meets assigned targets and/or KPIs set forth in the Master Service Agreement of each national account
• Proactively manages CRM to meet client satisfaction objectives, financial targets, and critical milestones over a one and three-year period
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Ensures Franchisees conduct inspections as required by client(s) for national account.
• Manages client complaints utilizing CRM to ensure NBD (National Business Development) Client Complaint Policy is fully utilized
• Responsible for working with Franchisees to ensure client needs are met and the full scope of work is completed
• Achieves metrics set forth and agreed upon by AM and Director of National Accounts including but not limited to client satisfaction, ancillary revenue, and client retention
• Schedules, coordinates, and leads regular business reviews for each client
• Maintains open and regular communication with clients, Franchisees, and Home Office employees
  
  
  

Requirements

• Achieves assigned quotas to ensure growth of assigned national accounts
• Achieves strategic customer objectives defined by company management
• Completes strategic customer account plans that meet company standards
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Creates Excel templates and workflow assignments as requested
• 3-5 years of account management experience in a c-level client facing environment
• 1-2 years of experience developing programs to sell ancillary services
• National Accounts experience a plus but not required
• Bachelors and/or Associates degree preferred, but not required
• This position can be fully remote.
  
  
  

Benefits

City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Facilities Services

Referrals increase your chances of interviewing at City Wide Facility Solutions by 2x

Get notified about new National Account Manager jobs in United States.

Sales Manager, On-Premise, National Accounts

National Account Manager, Walmart/Sam's Club

Regional Account Manager Foodservice, East

Regional Account Manager Foodservice, East

Regional Account Manager Foodservice, East

National Account Manager - Grocery - Consumer Package Goods

United States $90,000.00-$100,000.00 3 weeks ago

Regional Account Manager Foodservice, East

Regional Account Manager Foodservice, West

United States $110,000.00-$135,000.00 3 weeks ago

Regional Account Manager Foodservice, West

District of Columbia, United States 1 month ago

Regional Account Manager Foodservice, West

Regional Account Manager Foodservice, West

Regional Account Manager Foodservice, West

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.