National Account Coordinator

BELFOR Franchise Group; Ann Arbor (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & Disability

401k

Paid time off

Job summary

BELFOR Franchise Group, a leading franchisor in the service industry, is seeking an entry-level National Accounts Support Coordinator in Ann Arbor, MI. You will coordinate service work between commercial accounts, franchise owners, and vendors, and handle invoicing with a focus on accuracy and service excellence.

The role includes reviewing vendor contracts, managing work orders, generating invoices, maintaining digital records, and providing reporting to vendors and management.

Qualifications

• Strong written and verbal communication skills
• Previous customer service experience
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Good problem-solving skills
• Strong computer skills, including Excel, Word and Google Suite
• The ability to work in office in Ann Arbor

Responsibilities

• Review vendor contracts
• Review work orders and service reports
• Create invoices for the vendor once work is completed
• Communicate via email and phone with both the vendor and franchise owner, providing an excellent customer service experience
• Maintain an organized system of digital records
• Provide reporting to vendors and management
• Other duties as assigned

Skills

Communication skills

Customer service

Time management

Problem solving

Organization

Education

High school diploma with some college coursework

Tools

Excel

Word

Google Suite

Job description

BELFOR Franchise Group, a leading franchisor in the service industry, is searching for a new team member for the National Accounts Support department. This team is responsible for coordinating contracted service work between commercial accounts and the franchise owner, ensuring that the work is completed and to contractual standards. This is an entry level position, and BFG will provide all necessary training.

The National Account Support Coordinator will be the primary contact for the commercial vendor. They will set up the account and coordinate the service work between the vendor and local franchise owner. They will also facilitate all invoicing and billing activities.

Other Responsibilities Include, But Are Not Limited To

• Reviewing and understanding the vendor contracts
• Reviewing work orders and service reports
• Creating invoices for the vendor once work is completed
• Communicating via email and phone with both the vendor and franchise owner, providing an excellent customer service experience
• Maintaining an organized system of digital records
• Providing reporting to vendors and management
• Other duties as assigned

Position Qualifications

• Strong written and verbal communication skills
• Previous customer service experience
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Good problem-solving skills
• Strong computer skills, including Excel, Word and Google Suite
• A high school diploma with some college coursework
• The ability to work in office in Ann Arbor

BELFOR Franchise Group offers a range of benefits to include: Medical, Dental, Vision, Life & Disability, 401k, Paid time off plus much more!